Natalia Mandrila
System Engineer at Greater Nashua Technology Consulting LLC- Claim this Profile
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English Professional working proficiency
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Romanian Native or bilingual proficiency
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Russian Professional working proficiency
Topline Score
Bio
Stephen Purcell
Natalia’s work ethic and persistence are second to none. She picks up new skills and technologies rapidly, and is constantly working to improve her processes and hone existing skills. She prioritizes communication and customer satisfaction, and it shows in the feedback she receives during and after projects. She brings an energetic, can-do attitude to every task, and I can personally say that she fosters an inspirational atmosphere for those of us who have the privilege of working with her as teammates. I’ve seen several managers reach out to Natalia as a first resort for special projects and tasks, and it’s easy to see why: she’ll get the job done well, quickly, and doesn't require reminders or oversight. I firmly believe Natalia would be a phenomenal asset to any organization. Her energy, intelligence, and dedication mean she’ll be a contributing member to any team from the moment she starts.
Bradley Brown
Natalia came to us in our intern program, and quickly exceeded our expectations for the entry level Specialist role, even becoming our resident Subject Matter Expert for Office 365. She has the drive to learn everything about a platform or technology, regularly seeking additional training and conferences to stay relevant in an ever-changing field. She is fearless when it comes to picking up the difficult cases, works cohesively with our engineers, and has the persistence to motivate our vendors into fixing bugs identified in their platform. Her eagerness and wonderful attitude towards her work and her peers has proven contagious. It has been an absolute pleasure to have her as an important part of our team.
Stephen Purcell
Natalia’s work ethic and persistence are second to none. She picks up new skills and technologies rapidly, and is constantly working to improve her processes and hone existing skills. She prioritizes communication and customer satisfaction, and it shows in the feedback she receives during and after projects. She brings an energetic, can-do attitude to every task, and I can personally say that she fosters an inspirational atmosphere for those of us who have the privilege of working with her as teammates. I’ve seen several managers reach out to Natalia as a first resort for special projects and tasks, and it’s easy to see why: she’ll get the job done well, quickly, and doesn't require reminders or oversight. I firmly believe Natalia would be a phenomenal asset to any organization. Her energy, intelligence, and dedication mean she’ll be a contributing member to any team from the moment she starts.
Bradley Brown
Natalia came to us in our intern program, and quickly exceeded our expectations for the entry level Specialist role, even becoming our resident Subject Matter Expert for Office 365. She has the drive to learn everything about a platform or technology, regularly seeking additional training and conferences to stay relevant in an ever-changing field. She is fearless when it comes to picking up the difficult cases, works cohesively with our engineers, and has the persistence to motivate our vendors into fixing bugs identified in their platform. Her eagerness and wonderful attitude towards her work and her peers has proven contagious. It has been an absolute pleasure to have her as an important part of our team.
Stephen Purcell
Natalia’s work ethic and persistence are second to none. She picks up new skills and technologies rapidly, and is constantly working to improve her processes and hone existing skills. She prioritizes communication and customer satisfaction, and it shows in the feedback she receives during and after projects. She brings an energetic, can-do attitude to every task, and I can personally say that she fosters an inspirational atmosphere for those of us who have the privilege of working with her as teammates. I’ve seen several managers reach out to Natalia as a first resort for special projects and tasks, and it’s easy to see why: she’ll get the job done well, quickly, and doesn't require reminders or oversight. I firmly believe Natalia would be a phenomenal asset to any organization. Her energy, intelligence, and dedication mean she’ll be a contributing member to any team from the moment she starts.
Bradley Brown
Natalia came to us in our intern program, and quickly exceeded our expectations for the entry level Specialist role, even becoming our resident Subject Matter Expert for Office 365. She has the drive to learn everything about a platform or technology, regularly seeking additional training and conferences to stay relevant in an ever-changing field. She is fearless when it comes to picking up the difficult cases, works cohesively with our engineers, and has the persistence to motivate our vendors into fixing bugs identified in their platform. Her eagerness and wonderful attitude towards her work and her peers has proven contagious. It has been an absolute pleasure to have her as an important part of our team.
Stephen Purcell
Natalia’s work ethic and persistence are second to none. She picks up new skills and technologies rapidly, and is constantly working to improve her processes and hone existing skills. She prioritizes communication and customer satisfaction, and it shows in the feedback she receives during and after projects. She brings an energetic, can-do attitude to every task, and I can personally say that she fosters an inspirational atmosphere for those of us who have the privilege of working with her as teammates. I’ve seen several managers reach out to Natalia as a first resort for special projects and tasks, and it’s easy to see why: she’ll get the job done well, quickly, and doesn't require reminders or oversight. I firmly believe Natalia would be a phenomenal asset to any organization. Her energy, intelligence, and dedication mean she’ll be a contributing member to any team from the moment she starts.
Bradley Brown
Natalia came to us in our intern program, and quickly exceeded our expectations for the entry level Specialist role, even becoming our resident Subject Matter Expert for Office 365. She has the drive to learn everything about a platform or technology, regularly seeking additional training and conferences to stay relevant in an ever-changing field. She is fearless when it comes to picking up the difficult cases, works cohesively with our engineers, and has the persistence to motivate our vendors into fixing bugs identified in their platform. Her eagerness and wonderful attitude towards her work and her peers has proven contagious. It has been an absolute pleasure to have her as an important part of our team.
Credentials
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Basics of Project Management
International Business Management Institute (IBMI)Feb, 2021- Nov, 2024 -
Change Management
International Business Management Institute (IBMI)Feb, 2021- Nov, 2024 -
Leadership and Team Development
International Business Management Institute (IBMI)Feb, 2021- Nov, 2024 -
Project Management
International Business Management Institute (IBMI)Feb, 2021- Nov, 2024 -
Risk Management
International Business Management Institute (IBMI)Feb, 2021- Nov, 2024 -
LMS_Certificate_DCDS_RMM
Datto, Inc.May, 2021- Nov, 2024 -
Datto Certified Advanced Technician (DCAT)
Datto, Inc.Sep, 2020- Nov, 2024 -
Datto Certified Deployment Specialist (DCDS) Datto Continuity
Datto, Inc.Sep, 2020- Nov, 2024
Experience
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Greater Nashua Technology Consulting LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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System Engineer
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Dec 2022 - Present
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TPx
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Senior MSx Systems Specialist
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Mar 2021 - Dec 2022
• Migrated 100+ businesses to Microsoft 365 from various sources (on-prem, cloud, Gsuite, POP/IMAP).• Reviewed Office365 tenants for security risk. Implemented MFA and configured Advanced Threat Protection (Microsoft Defender). Setup Encryption.• Analyzed potential phishing/spoofing email, update spam/connection filters, and implemented SPF, DKIM to add additional layers of email protection.• Provided training to other resources in the department or other departments in the company.• Created new processes/guidelines and updated documentation.• Onboarded and completed a health check of Windows Servers and workstations, provided recommendations to customers.• Setup Datto Backups for the customers.• QA the completed projects of other specialists Show less
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ITx Systems Specialist
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Sep 2016 - Jun 2022
- Provided exceptional technical support for both hardware and software issues to our customers- Demonstrated good knowledge of IT Operating systems ( Windows Desktops, Windows Servers, Ubiquiti Controller, Meraki, Appneta devices)- Excellent knowledge of Office365 Administration- Diagnosed and fixed network issues- Excellent communication ability- Outstanding organizational and time-management skills- Excellent diagnostic and problem solving- Monitored and removed virus, spyware and other non-authorized software- Trained new people- Obtained Datto Technical Specialist I & II Certificates- Obtained WSAB Endpoint Technical Certification- Monitored appropriate systems to ensure optimum level of performance.- Assisted in maintaining onboarding standards for client systems as well as keeping them healthy.- Troubleshooted problems to locate root cause and appropriate fixes in expedient fashion- Completed office365 migrations from different email systems- Completed software and hardware reports as well as migration documentation- Provided client support and technical issue resolution in support of other teams Show less
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Assistant Dining Room Manager
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May 2015 - Jan 2020
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DSCI, a TelePacific company (now TPx Communications)
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United States
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Telecommunications
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1 - 100 Employee
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Intern
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May 2016 - Sep 2016
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Recordsforce, Inc.
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United States
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Business Consulting and Services
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1 - 100 Employee
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Data Entry Technician
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Feb 2016 - Mar 2016
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Barnacle Billy's INC
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Ogunquit Maine, United States
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Food And Beverage Customer Service
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Apr 2015 - Aug 2015
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Desheli Cosmetics
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Chisinau, Moldova
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Telemarketing Operator
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Oct 2014 - Feb 2015
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Casting Dynamics
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Chisinau, Moldova
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Compliance Agent
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Jan 2014 - Mar 2014
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Au Pair International
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United States
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Individual and Family Services
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300 - 400 Employee
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Au Pair
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Oct 2012 - Oct 2013
Exchange cultural program Exchange cultural program
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Imperial Securitate
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Chisinau, Moldova
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Emergency Dispatch Operator
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Jun 2011 - Jun 2012
1. Handled alarm dispatches, service request and general customer inquiries. 2. Placed necessary outgoing calls to verify an alarm. 3. Dispatched the proper authorities. 4. Notified responsible parties. 5. Properly documented alarm processing in accordance with departmental procedures. 6. Analyzed client data and prepared management report. 7. Trained new operators. Accomplishments: 1. Obtained Guardian Certificate 2. Improved operator training process, which resulted in fewer operator errors. 3. Excellent communication skills. 4. Ability to multi-task 5. Detail-oriented 6. Strong Organizational skills. Show less
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Magenta Consulting Services Pte Ltd
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Singapore
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Human Resources Services
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1 - 100 Employee
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Marketing Research Operator
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Feb 2011 - Feb 2012
Teamwork Conducted telephone and in-person marketing research interviews Convinced people to participate in marketing research interviews Conducted interviews in both Russian and Romanian languages Monitored survey profile criteria to meet research targets Accomplishments Consistently exceeded survey completion goals. Effectively monitored survey profilesof marketing research operators to meet research targets. Proficient in Microsoft Office, Microsoft Windows Show less
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Education
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2015 - 2016
York County Community College
Web development certificate, Computer Science -
2015 - 2016
York County Community College
Associate of Arts and Sciences (AAS), Computer Science -
2013 - 2013
http://alison.com/
DIPLOMA, WEB DESIGN -
2008 - 2012
Universitatea de Stat din Moldova
Bachelor's degree, Informational Technology -
2005 - 2009
Colegiul de Management, Economie si Drept din Moldova
Associate's degree, Accounting
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