Captain Server

• Jun 2021 - Present

Reservations Agent

• Jan 2020 - Oct 2021

Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards Responsible for the reconciliation process of every reservation made through an online travel agentAnswering all emails from guests with billing questions, cancellation requests and general information as well as answering messages through every online travel agent like Expedia, Hotel Tonight, Booking. com, Airbnb, Hostel World, Priceline etc.Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up Accommodating in-house guest requests, ensuring a high level of guest satisfaction Processing all changes and cancellations for group reservations Preparing group guest lists prior to arrival Controlling and blocking rooms as well as pre-blocks for special groupsMemorizing hotel facilities and giving clear directions to the hotel for inquiring guests Show less

Front Desk Agent

• May 2018 - Jan 2020

Top performing agent in a high volume, fast paced working environment, anticipating guest needs ensuring guest satisfaction upon arrival and departureEnsure a high level of product knowledge of the hotel, including but not limited to, directions, hours of outlet operation, hotel services, hotel events, local and community events and attractions, answer guest questions in person, through email and phoneRecognized for ability to handle and resolve confrontational guest situations.Collect payments following cash and credit card proceduresResponsible for cash drops to be accurate and on timeEnsure billing instructions are followed and a valid method of payment is provided for every reservation.Settle guest accounts upon completion of guest's stay and settle any disputes in charges that the guest may have before or upon departureResponsible for refunding cash deposits to guests when needed. Assist in new staff trainingRun credit check reportsManage package deliveries for guests and hotelCommunicate with housekeeping staff regarding late check outs, extended stays, rooms appearance, issues and concernsAnswering multiple phone lines, assist with requests through the phone and transfer to corresponding departments when needed Show less

Food Server

• Oct 2017 - Apr 2018

Promptly and warmly greets guests in the dining room Efficiently takes food and beverage and ensures quality by following established service sequence. Promotes a clean, safe and neat environment for guests and staff Demonstrates understanding of menu items and ingredients. Advises on appropriate combinations of food and drinks. Has awareness of special diets and allergens Experience in private and special events Supervise presentation, quality checking, serving, and follow up with customer satisfaction Knowledge of dessert handling Understanding of proper payment and cash handling procedures. Responsible for adjusting the earned tips of each shift. Capability of working 12-14-hour shifts Always glad to assist with any additional request from the guests and/or staff Show less

Food Server

• Jun 2014 - Sep 2017

Promptly and warmly greets guests in the dining room Efficiently takes food and beverage and ensures quality by following established service sequence. Promotes a clean, safe and neat environment for guests and staff Demonstrates understanding of menu items and ingredients. Advises on appropriate combinations of food and drinks. Has awareness of special diets and allergens Experience in private and special events Supervise presentation, quality checking, serving, and follow up with customer satisfaction Knowledge of dessert handling Understanding of proper payment and cash handling procedures. Responsible for adjusting the earned tips of each shift. Capability of working 12-14-hour shifts Always glad to assist with any additional request from the guests and/or staff Show less

Food Server

• Sep 2013 - Aug 2014

Complete understanding of menu and ingredients. Ensure cleanliness of dining area and quality checking on food items before serving. Wine pairing recommendations if requested. Private event and banquet execution. Responsible for adjusting the earned tips of each shift. Complete understanding of menu and ingredients. Ensure cleanliness of dining area and quality checking on food items before serving. Wine pairing recommendations if requested. Private event and banquet execution. Responsible for adjusting the earned tips of each shift.

Bartender

• Feb 2012 - Mar 2014

Opening and closing shifts. Maintain serving measurement according to bottle inventory. Cordially attend local clients and tourists. Opening and closing shifts. Maintain serving measurement according to bottle inventory. Cordially attend local clients and tourists.

Account Analyst

• Dec 2010 - Aug 2011

Dining Room Host / Busgirl

• Nov 2007 - Jun 2009

Greet guests and assign tables. Book reservations. Take telephone orders for carry out or delivery and the managing of this orders. Setup tables and be a support on the floor for the waiters if needed or requested. Capability of working 10-12-hour shifts. Greet guests and assign tables. Book reservations. Take telephone orders for carry out or delivery and the managing of this orders. Setup tables and be a support on the floor for the waiters if needed or requested. Capability of working 10-12-hour shifts.