Experience

Belden Wire & Cable B.V.

• Netherlands
• Consumer Electronics
• 1 - 100 Employee

• Team leader Customer service

  • Oct 2020 - Present



Belden Inc.

• United States
• Manufacturing
• 700 & Above Employee

• Team leader Inside sales

  • May 2011 - Oct 2020

  My Team members are truly my family members. I ensure that each one of them gets knowledge transfer from time to time on new technology, personality development, ethics & behavior. I am proud to have my team which is highly motivated, honest, sincere & hard working!Management of the team covering order load,lead management,complaint handeling.Supervising, guiding, motivating and ensuring Inside sales delivering good customer service. Ensuring the staff are happy so the business can run smoothly. Organising and delegating their workload as well as monitoring them to make sure it’s done correctly.-Helping with training and development -Handling complaints (from both staff and customers)- Managing department KPI's to make sure that targets are met- Reporting to senior level management- Holding PM&D's and Team meetings- Drive and coordinate improvements in all aspects of customer service in order to eliminate non- value added activities and quality inhibitors.-Ensure an effective and timely onboarding for new hires, including systems, account alignment and training.-Ensuring team is working within guidelines of the Business Conduct Guidelines.- Superuser Salesforce.com and e-desk. Competencies: ambitious, motivator, pro-active personality, immune to stress, team player, analytical skills, people management skills.IT skills: Microsoft Office, Excel, BPCS, Power Point, Lotus notes, Sequel. Give guidance to 5 fixed employees responsible for DACH, Benelux, Russia and Middle East market.Knowledge of next language's: English, German, Dutch, Russian.Black belt in TPI-Transactional Process Improvement. Show less

• Inside sales representative

  • Nov 2005 - May 2011

  Belden is the world's leading manufacturer of high-speed cable solutions for business and industrial use. Responsible for customers in Central Europe and Russia.Respond in a timely manner to all customer request/enquiries [typical queries Pricing, availability of product,Catalogue or Sample requests or Company Information]· Ensure full registration of all projects followed by quotation.· Responsible for management and processing of order entry onto the system BPCS· Perform pro-active calls/sales activities to achieve department KPI’s· Enters, monitors, maintains and follows through to completion, quotes and orders to customers· Work in conjunction with other departments as go-to for all customer related activities (eg.Finance and Operations)· Support Vertical and Channel Sales Management in customer support related activities· Provide initial support to customers where required and observe the need for escalation where necessary to Competence Centre staff· Manage time effectively to ensure that department KPI’s are met (eg. Order entry, Time to quote and Complaint resolution)· Accurately process and manage customer complaint through Belden EMEA complaints process, ensuring customer is kept upto date through the process· Provides stock availability, lead time, product change, quote and order status, and shipping date information to customers· Cooperates with credit department for effective management of all credit issues related to the customer· Enters customer complaints and reports any problem affecting service to customers to the customer service manager· Build and maintain effective working relationships with Vertical and Channel sales team, BU’s, Competence Centre, Supply Chain and other internal and external customers· Recommends products or services and alternatives to meet customer needs· Develops and maintains in-depth knowledge of current sales and marketing policies, objectives, programs,promotions, terms and conditions of sale, etc. Show less