Experience

Modus Projects
• Australia
• Facilities Services
• 100 - 200 Employee
• Service Coordinator

  • Aug 2023 - Present


McArthur

• Australia
• Staffing and Recruiting
• 300 - 400 Employee

• Team Leader - Commercial

  • Jan 2022 - Mar 2023

  Team Leader for the NSW Commercial division, leading and managing all Events and Projects in consultation with the General Manager. This includes account management, logistical planning, operations, recruitment, stake holder management, and project execution. Recent project highlights include working with Transport for NSW on large scale operations, Australia National Maritime Museum, the City of Sydney and Opera Australia.

• Associate Consultant

  • Jun 2021 - Jan 2022

• Recruitment Administrator

  • Dec 2020 - Jun 2021

  Manage the recruiting, screening and induction process. Responsible of processing payroll. Responsible of data entry. Responsible of rostering shifts, urgent shift change request and filling vacant shifts. Manage the reporting of current projects. Assist in building tenders for future or existing clients. Liaising with clients.

• Customer Service Team Leader

  • Mar 2019 - Dec 2020

  Delegating and supervising team member’s daily activities. Providing high quality customer service. Providing feedback and suggestions for the improvement of future shifts and projects. Assisting manager with daily operations. Involved in projects such as Sydney Metro, Light Rail, Station Closure, OnDemand, SSO2020, PinkShirts Projects, PopUp Cycleway Lane, Operation Safe Travel, etc.



Accor Plus

• Singapore
• Hospitality
• 700 & Above Employee

• Call Center Agent

  • Feb 2019 - Apr 2019

  Achieving KPIs and sales target, Maintain vast knowledge to increase customer satisfaction and sales, Managing high volume phone inquiries, Excellent at building rapports with prospective customers. Achieving KPIs and sales target, Maintain vast knowledge to increase customer satisfaction and sales, Managing high volume phone inquiries, Excellent at building rapports with prospective customers.



SURGE DIRECT MARKETING

• South Africa
• 1 - 100 Employee

• Sales Representative

  • Jun 2018 - Feb 2019

  Engages in superior customer service by making information readily available, demonstrates superior time management and meeting KPIs and sales target, makes product appealing to the target market, find ways to sell product in the face of a down market, recruiting, training and building team. Engages in superior customer service by making information readily available, demonstrates superior time management and meeting KPIs and sales target, makes product appealing to the target market, find ways to sell product in the face of a down market, recruiting, training and building team.



Mahatma Gandhi International School

• India
• Education Administration Programs
• 1 - 100 Employee

• Human Resources Coordinator

  • Jan 2017 - Apr 2017

  Recruiting and training employees, administering benefits, overseeing disciplinary actions and managing HR records, resolving conflicts between employees, coordinating health fairs. Recruiting and training employees, administering benefits, overseeing disciplinary actions and managing HR records, resolving conflicts between employees, coordinating health fairs.