Experience

St. Johns County Clerk of the Circuit Court & Comptroller
• United States
• Government Administration
• 1 - 100 Employee
• Training & Development Clerk

  • Mar 2020 - Present

Ross Stores, Inc.
• United States
• Retail
• 700 & Above Employee
• Store Manager

  • Sep 2017 - Jan 2020

Old Navy
• United States
• Retail
• 700 & Above Employee
• Senior Merchandise Manager

  • Oct 2015 - Jul 2017
• Assistant store manager

  • Oct 2008 - Oct 2015

  As ASM responsible for overseeing freight is received, processed, and merchandised to company standard efficiently. Hiring and training new associates. Maintain dress code standards and customer service integrity. Coaching associates on performance and efficiency. Complete supply orders and ensure store is maintaining controllable contribution levels. Creating action plans to help control shrink levels of the store. As ASM responsible for overseeing freight is received, processed, and merchandised to company standard efficiently. Hiring and training new associates. Maintain dress code standards and customer service integrity. Coaching associates on performance and efficiency. Complete supply orders and ensure store is maintaining controllable contribution levels. Creating action plans to help control shrink levels of the store.



Citibank (Banamex USA)

• Banking
• 700 & Above Employee

• Customer service representative

  • Sep 2005 - Jan 2009

  Taking in bound calls from customers and merchants on credit card accounts for balances, manual authorizations, open new accounts, close accounts. Attempt rate adjustments, process initial credit disputes, send out account correspondence. Taking in bound calls from customers and merchants on credit card accounts for balances, manual authorizations, open new accounts, close accounts. Attempt rate adjustments, process initial credit disputes, send out account correspondence.