Natalia Chavez Apestegui

Salesforce Administrator at FuzionSoft CR
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Contact Information
us****@****om
(386) 825-5501
Location
Heredia, Costa Rica, CR
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Bio

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Credentials

  • Salesforce CRM certificated
    Salesforce
    Dec, 2011
    - Oct, 2024

Experience

  • FuzionSoft CR
    • Costa Rica
    • Software Development
    • 1 - 100 Employee
    • Salesforce Administrator
      • Apr 2016 - Present

      Managing Salesforce CRM, for LendingPoint. I am responsible for the end-to-end management of Salesforce as the company’s CRM. My tasks include the research for overall efficiency improvements, modifications within Salesforce structure, ensuring best practices, creation of flows, creation of reports, managing sandboxes, testing and approvals. I have also been working with Salesforce development improvements, such as VF pages and Apex Classes. Managing Salesforce CRM, for LendingPoint. I am responsible for the end-to-end management of Salesforce as the company’s CRM. My tasks include the research for overall efficiency improvements, modifications within Salesforce structure, ensuring best practices, creation of flows, creation of reports, managing sandboxes, testing and approvals. I have also been working with Salesforce development improvements, such as VF pages and Apex Classes.

  • Kareo
    • Spain
    • Back Office Rep
      • Jan 2015 - Mar 2016

      I am currently in charge of insurance verifications for new and established patients from different facilities fill out forms with specific information of the insurance benefits, also inbound calls in order to schedule or take new patient information such as lab results, medication refills and procedures, as well doing reminder appointment calls. I am currently in charge of insurance verifications for new and established patients from different facilities fill out forms with specific information of the insurance benefits, also inbound calls in order to schedule or take new patient information such as lab results, medication refills and procedures, as well doing reminder appointment calls.

  • Industrias Narva Marovia S.A
    • Internet Transportation System
      • 2009 - 2015

      I am in charge of filling out all the web paperwork to complete an export using Procomer´s website and systems. I have to work under pressure; I need to fully concentrate in order to input the correct amounts and specifications to complete an export correctly. I am in charge of filling out all the web paperwork to complete an export using Procomer´s website and systems. I have to work under pressure; I need to fully concentrate in order to input the correct amounts and specifications to complete an export correctly.

  • Encore Capital Group
    • United States
    • Financial Services
    • 700 & Above Employee
    • Collections Agent
      • Apr 2013 - Feb 2014

      I was in charge of providing customer service, assistance, guidance in financial situations and follow up. I worked with collections goals that changed every month so I needed to work with different plans in order to achieve them. I was in charge of providing customer service, assistance, guidance in financial situations and follow up. I worked with collections goals that changed every month so I needed to work with different plans in order to achieve them.

  • Fujitsu
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support
      • May 2011 - May 2013

      1. Saleforce.com - technical support. I provided customer service, created tickets and solved issues providing step by step assistance over the phone and also using go to meeting tool to log to the customer´s computer and guide them to a better use of the website CRM. During my work with Salesforce I achieved moving to different positions within the account, I started as an inbound call technical support, moved to floor support, outbound support managing my own time, I helped giving specific trainings to other agents in order to improve their knowledge and skills and I ended as supervisor backup managing team information, payroll, vacation time, any assistance our team needed due to confidence and experience I achieved during the time. 2. British American Tobacco - Service Desk. I helped employees of BAT to solve issues with their outlook, lotus notes, blackberries, any tool they used to work by creating tickets. Show less

Education

  • Arcam Culinary School
    2010 - 2011
  • Colegio de la Salle
    High School
    2005 - 2009
  • Universidad San Marcos
    Técnico en Administracioón de Proyectos, Project Management
    2017 -

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