Freelance Language Teacher

• Apr 2015 - Present

Currently teaching German Beginner 2 class (10 week course) Currently teaching German Beginner 2 class (10 week course)

Sales & Customer Facing BPI Specialist

• Apr 2014 - Present

-SAP C4C Rollout Engineer-Play leading role in developing the global business processes that support all aspects of customer order management-Defining operating rules and policies that underpin all sales & customer order management-Ensure all training material effectively supports the needs of customer service functions and that all users are appropriately trained-Managing the design of new planning systems during full SAP transition-Developing innovative processes to support key customers, lines of business and key products-Developing reporting systems that support the day to day management of orders and KPI metrics

Freelance Interpreter

• Mar 2014 - Present

SAP R3 Implementation OTC Project Lead

• Nov 2012 - Oct 2013

•Leading the Order to Cash Central Project team in their activities to ensure the accurate and timely delivery of SAP ECC6 in Saudi Arabia and Bahrain•Coaching and mentoring project team members throughout the duration of the project •Managing expectations through establishing clear and smart objectives and on-going progress reviews•Defining the project plan, including key deliverables and milestones•Presenting workshop findings and recommendations to senior management team and key stakeholders, acquiring project sign-off •Designing and executing accepted training plans• Providing continuous post go-live support to all regional end-users and management teams

Order To Cash Capability and Compliance Team Leader

• Jan 2011 - May 2013

•Heading a team of process specialists and audit coordinators to provide daily system/process support and training for 150 employees across European teams •Ensure compliance and adherence to all business guidelines and policies•Coaching, mentoring and supporting the team by establishing clear and smart objectives to ensure continuous achievement of targets and individual, team and business goals•Creating and implementing sustainable capability plans to improve and sustain end-users skills and knowledge•Developing multi-functional training programmes to ensure consistent, structured and value added process training delivery and continuously evaluating effectiveness•In-depth analysis and communication of monthly European KPI results data to the senior management team•Applying Continuous Improvement and Lean methodologies to continuously drive standardisation and process improvements

Southern European Customer Service Manager

• Jan 2009 - Dec 2010

•Leading a team of 19 customer services team members (French, Italian and Iberian market), overseeing order management activities to deliver high performance results •Coaching, mentoring and supporting the teams by establishing clear and smart objectives to continuously achieve individual, team and business goals and exceed targets•Completing and regularly reviewing progress on team member’s career and personal development plans•Analysing and communicating monthly regional KPI results to local and regional management teams•Implementing process improvements through collaboration with Financial Services, Sales, Demand Planning and Logistics teams

SAP Order To Cash Training and Audit Coordinator Europe

• Jun 2005 - Sep 2008

•Design and implement departmental functional training and induction programs to address skill/knowledge deficiencies and promote a learning environment. •Deliver induction and advanced SAP training to new and existing team members.•Provide ongoing daily SAP system and process support •Deliver additional training to Team Members and Management team to raise awareness and create better understanding of business processes and audit requirements.•Manage the administration of documented departmental procedures to support management control objectives and overall compliance of business rules.•Create and maintain Induction Plan for new hires within the Order to Cash work streams to ensure consistency in training across all teams.

Various Roles

• Feb 2002 - May 2005

Customer Services Team Leader ItalyCustomer Services Supervisor UK, Germany, Austria, SwitzerlandProject Lead Insourcing Delivery Query & Complaints ProcessSAP Implementation Support (Switzerland, Austria, Italy, Central Europe)