Experience

City of Gilroy

• United States
• Government Administration
• 1 - 100 Employee

• Accounting Assistant I

  • Dec 2021 - Present

  Utility Billing A/R Billing UUTs TOTs Customer Services Collections Utility Billing A/R Billing UUTs TOTs Customer Services Collections



City of Gilroy- Fire Department

• Management Assistant

  • Oct 2018 - Jul 2020

  Responsible for administrative and office duties such as Account Payable, payroll, phones, filing, etc. Reports to the Analyst and assisting the Fire Division Chiefs. Responsible for administrative and office duties such as Account Payable, payroll, phones, filing, etc. Reports to the Analyst and assisting the Fire Division Chiefs.



City of Gilroy

• Gilroy, California

• Accounting Assistant I

  • Mar 2017 - Oct 2018

  First person of Contact in the front counter at the Finance Department. Processed water payments, business licenses, and other misc payments. Based on 100 % customer service. First person of Contact in the front counter at the Finance Department. Processed water payments, business licenses, and other misc payments. Based on 100 % customer service.



Stars Infant Program

• United States
• Individual and Family Services
• 1 - 100 Employee

• Systems Administrator

  • Aug 2016 - Mar 2017



LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Credit Specialist

  • Apr 2016 - Aug 2016



City of Gilroy

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Accounting Assistant

  • Jun 2014 - Mar 2016

  Opened daily incoming mail and distribute correspondence to other City's Departments. Start/ Stop water & sewer request forms. Ensured that utility payments, business licenses, and permits are processed correctly into the system. Helped customers to pay utility bills over the phone, online or in-person. Maintained organized files and work station. Balanced cashier drawer and prepare bank deposits. Responsible to scan, log and verify water stubs and checks using Checkmation Soar computer Program. Responsible to collect past due amounts, and able to make financial arrangements to ensure that the customers can pay their water bill, and the City can collect outstanding balances to earn revenue. Answer high volume of telephone calls in a professional manner. Show less



Safeway

• Retail
• 700 & Above Employee

• Cashier

  • Aug 2004 - May 2015

  ● Over 9+ years of experience in providing excellent customer service. ● Over 5+ years of cashiering experience. ● Crossed trained in many store departments such as Floral, Deli, Starbucks, and front end cashier. ● Received a World Class Service certificate from the Division President in recognition of service excellence. ● Received a letter from Safeway's District manager congratulating me on receiving a positive complement from one of my customers on Nov. 13, 2013. ● Over 9+ years of experience in providing excellent customer service. ● Over 5+ years of cashiering experience. ● Crossed trained in many store departments such as Floral, Deli, Starbucks, and front end cashier. ● Received a World Class Service certificate from the Division President in recognition of service excellence. ● Received a letter from Safeway's District manager congratulating me on receiving a positive complement from one of my customers on Nov. 13, 2013.