Experience

Media On The Move Ltd

• Airlines and Aviation
• 1 - 100 Employee

• Operations Assistant

  • Jun 2015 - Present

  - Proactive operational assistance of managing the warehouse sites to ensure safety, efficiencyand cost effective aligned to KPIs and company guidelines- Communication with clients, retailers and publisher representatives by telephone and face toface to discuss enquiries regarding service standards, supplies etc to ensure customersatisfaction- Advising client services timeously of any operational issues or disruption to service- Communicating with client services regarding customer enquiries and complaints to agreeaction plan and ensure resolution- Communicating with business support centre teams by telephone or email to seek advice orresolve any issues and to advise and provide feedback on any operational matters- Meeting and communicating with operations manager and deputy operational manager on adaily basis to advise on operational performance against KPIs and highlight any issues- Meeting and communicating with suppliers as required- Arranging visits to airports and gates to ensure product placement and client servicerequirements are being met- Regular checks of the site and facilities and reporting of any faults- Reviewing reports from night shift and deal with any outstanding issues- Monitoring client services feedback for any issues or potential issues- Ensuring prompt and efficient solutions to problems arising in warehouse- Reviewing and maintaining accurate stock holding and investigating any losses or securityissues- Producing purchase orders within the system for goods receipting- Physically involved with goods in and out- Controlling of cargo charging- Checking fuel transaction records on invoices to actual receipts- Health & Safety checks- HR monthly reporting of overtime and holidays taken- Ordering of uniforms and other personal belongings required



Absolute Taste

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Customer Assistant

  • Aug 2013 - May 2015

  - customer service - dealing requests,- solving complaints,- taking orders,- communication with other departments



Hotel Rohozna

• Duty manager

  • May 2013 - Jun 2013

  - communication with customers,- billing, - solving complaints,- communication with booking portals,- running of the kitchen, restaurant, - housekeeping supervisor .



Hotel Tenis

• Receptionist/Administrator

  • Apr 2010 - May 2013

  - running reception and administration,- making reservations of accommodation, massages, sport activities, spa reservations,- work with booking portals,- solving complaints,- phone and email communication with guests,- billing and making invoices ,- care of conference meetings