Experience

St. Petersburg State Unitary Enterprise "St. Petersburg Information and Analytical Center"

• Information Technology & Services
• 1 - 100 Employee

• Head of IT Systems Implementation and Support

  • May 2019 - Present

  Responsibilities:Interacting with public authorities and organizationsOrganizing IT products implementationSupervising development of electronic interaction between multifuntional centers and public authorities Assigning tasks to the team and monitoring goal progressAnalyzing federal and regional regulatory frameworkManaging complaint processing proceduresReporting on progress to the key stakeholdersParticipating in the hiring processPresenting products to external parties (e.g. international delegations) Show less

• Head of Organizational and Analytical Support

  • Mar 2015 - Apr 2019

  Responsibilities:Managing the reporting documents preparation processDesigning guidelines on internal and external interaction and other documents on department's activitiesParticipating in the hiring processInteracting with public authorities and organizationsDealing with product quality complaints Conducting an internal analysis Initiating the bug fixing process if needed Presenting the results and the position of the enterpriseMonitoring the process of achieving the goals of the sectorAchievements:Re-organizing of the reporting documents preparation process Show less

• Technical Support Team Leader

  • Sep 2014 - Mar 2015

  Responsibilities:Setting goals and motivating the team: Running monthly team meetings with an overview of the goal progressManaging the day-to-day activities of the team and setting deadlinesInteracting with public authorities and citizens Building better customer relationship, reducing of conflicts.Achievements:Creating the new technical support structureImplementing of the new instruments for the working process optimization: knowledge base, CRM system, interactive voice response, FAQ sectionImproving the quality of technical support's work: Reviewing employees' interaction with users through CRM tickets, audio records and user's feedback Creating reports of the team's progress Making employee evaluation checklists with analysis of strengths and growth points Educating employees Show less



Трансстроймеханизация

• Moscow, Russia

• Economist

  • Sep 2013 - Aug 2014

  Responsibilities: Collecting and analyzing data Scheduling production process Getting an economic evaluation of the project Interacting with company's departments, the Chief Engineer Designing norms for different types of construction activities Analyzing of the economic results of using technological alternatives Supervising the project management specialist from Saint Petersburg Achievements: Creating electronic models of the road construction projects "Moscow-St.Petersburg toll motorway", "Moscow-Latvia" Show less



Трансстроймеханизация

• Saint-Petersburg, Russia

• Project Manager

  • Sep 2012 - Apr 2013

  Responsibilities: Collecting and analyzing of data Scheduling production process Getting an economic evaluation of the project Interacting with company's departments and subcontractors involved into the project Providing an economic analysis of St.Petersburg division of a company for internal use Achievements: Creating the electronic model of the road construction project "St.Petersburg - Estonia" Responsibilities: Collecting and analyzing of data Scheduling production process Getting an economic evaluation of the project Interacting with company's departments and subcontractors involved into the project Providing an economic analysis of St.Petersburg division of a company for internal use Achievements: Creating the electronic model of the road construction project "St.Petersburg - Estonia"