Experience

Community Care of North Carolina

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Contact Tracer

  • Nov 2020 - Jul 2023

  Operated as a statewide HIPAA compliant contact tracer and communication liaison providing COVID-19 protocol guidance • Seamlessly multitasked and time-managed responsibilities by operating various systems inherent to the contact tracer role • Exceeded expectations set forth by the collaborative by upholding exemplary levels of empathy, communication and cultural sensitivity • Effectively documented calls and connected COVID-19 case patients and their close contacts with their… Show more Operated as a statewide HIPAA compliant contact tracer and communication liaison providing COVID-19 protocol guidance • Seamlessly multitasked and time-managed responsibilities by operating various systems inherent to the contact tracer role • Exceeded expectations set forth by the collaborative by upholding exemplary levels of empathy, communication and cultural sensitivity • Effectively documented calls and connected COVID-19 case patients and their close contacts with their regional/county representative • Adapted daily to ongoing changes of internal policies and practices enacted in response to COVID-19 trends within the NC community • Educated callers on the importance of adhering to control measures to prevent disease transmission such as following quarantine protocols, proper donning/doffing of PPE, testing recommendations, and resource utilization and management • Took the initiate to implement personal quality improvement procedures that later were adopted and promoted by management Show less Operated as a statewide HIPAA compliant contact tracer and communication liaison providing COVID-19 protocol guidance • Seamlessly multitasked and time-managed responsibilities by operating various systems inherent to the contact tracer role • Exceeded expectations set forth by the collaborative by upholding exemplary levels of empathy, communication and cultural sensitivity • Effectively documented calls and connected COVID-19 case patients and their close contacts with their… Show more Operated as a statewide HIPAA compliant contact tracer and communication liaison providing COVID-19 protocol guidance • Seamlessly multitasked and time-managed responsibilities by operating various systems inherent to the contact tracer role • Exceeded expectations set forth by the collaborative by upholding exemplary levels of empathy, communication and cultural sensitivity • Effectively documented calls and connected COVID-19 case patients and their close contacts with their regional/county representative • Adapted daily to ongoing changes of internal policies and practices enacted in response to COVID-19 trends within the NC community • Educated callers on the importance of adhering to control measures to prevent disease transmission such as following quarantine protocols, proper donning/doffing of PPE, testing recommendations, and resource utilization and management • Took the initiate to implement personal quality improvement procedures that later were adopted and promoted by management Show less



Patriot Shield

• Revenue Consultant

  • Dec 2019 - Apr 2020

  Company Description: Patriot Shield provides comprehensive asset management and third party logistics for the hemp industry through consultation and execution of the following services: • Security - build security plans, implement advanced video monitoring practices, provide guard services, and uphold unbeatable response times to all security needs (consultation services as needed) • Transportation - provide shipping of hemp, hemp derived products, and hemp plants across the nation to… Show more Company Description: Patriot Shield provides comprehensive asset management and third party logistics for the hemp industry through consultation and execution of the following services: • Security - build security plans, implement advanced video monitoring practices, provide guard services, and uphold unbeatable response times to all security needs (consultation services as needed) • Transportation - provide shipping of hemp, hemp derived products, and hemp plants across the nation to various types of businesses and buyers such as cultivators, growers, farmers, processors, (secured tracking and insurance provided) • Harvest Support - facilitating and housing the operations of hang drying, bucking, trimming, and packaging (upon request for processed product) • Storage & Distribution - secure housing and facilitation of sales for wholesale hemp flower and hemp derived tinctures (crude, distillate, isolate) *Sister Company of Veteran HempCo Position Responisibilites: • Initiated new contracts and account openings utilizing the straight-line persuasion method and exuberant customer service • Maintained existing client accounts by regularly responding to and executing client needs • Acted as communication liaison between all appropriate parties through investor and client relations as first point of contact • Designed and implemented logistics plans for security sector, national transport shipments, secure storage, harvest support contracts, and distribution partnerships through solutions offered by the company 3PL platform • Ensured all client assets managed by operational personnel are handled with beyond compliant standards and best logistics practices • Made referrals and advise C-suites on effective ways to grow and maintain revenue goals through strategic business solutions • Actively input and updated CRM to provide accurate and accessible information for managerial, organizational, and reporting purposes

• Director Of Revenue

  • Jul 2019 - Dec 2019

  • Conducted hiring and training of all new and existing sales and account management personnel in direct coordination with C-suite staff • Developed and implemented all educational and training tools for the purpose of building and growing the revenue department • Formulated weekly/monthly performance reviews of all managed employees accompanied with performance improvement meetings • Presented and enacted creative and strategic business solutions to ensure the growth and success of… Show more • Conducted hiring and training of all new and existing sales and account management personnel in direct coordination with C-suite staff • Developed and implemented all educational and training tools for the purpose of building and growing the revenue department • Formulated weekly/monthly performance reviews of all managed employees accompanied with performance improvement meetings • Presented and enacted creative and strategic business solutions to ensure the growth and success of the revenue department • Maintained existing and priority accounts through personal accountability and beyond detail oriented execution of all client needs • Promoted company image and best practices throughout relationships with investors and clients • Ensured all client assets managed by operational personnel were handled with beyond compliant standards and best logistics practices

• Account Executive

  • Feb 2019 - Jun 2019

  • Educated potential clients about products and services utilizing the straight-line persuasion method and exuberant customer service • Pushed sales and new account openings through the pipeline closing deals to initiate new contracts and account openings • Designed and implemented logistics plans for security sector, national transport shipments, secure storage, harvest support contracts, and distribution partnerships through solutions offered by the company 3PL platform • Acted as a… Show more • Educated potential clients about products and services utilizing the straight-line persuasion method and exuberant customer service • Pushed sales and new account openings through the pipeline closing deals to initiate new contracts and account openings • Designed and implemented logistics plans for security sector, national transport shipments, secure storage, harvest support contracts, and distribution partnerships through solutions offered by the company 3PL platform • Acted as a communication liaison between all appropriate parties involved in initiating a new or existing contract as first point of contact • Actively input and updated CRM to provide accurate and accessible information for managerial, organizational, and reporting purposes



Vinue Food & Wine Bar

• United States

• Server/Bartender

  • Aug 2018 - Feb 2019

  • Interacted directly with customers through front of house duties about products and services as well as maintained organizational operations of daily schedule and event proceedings. • Excelled in upselling and marketing strategies initiating the event booking process for the business. • Executed salesmanship methods and customer service skills to provide customers with information about the venue, events, investor collaborations, mixers, and continued relationship benefits… Show more • Interacted directly with customers through front of house duties about products and services as well as maintained organizational operations of daily schedule and event proceedings. • Excelled in upselling and marketing strategies initiating the event booking process for the business. • Executed salesmanship methods and customer service skills to provide customers with information about the venue, events, investor collaborations, mixers, and continued relationship benefits. • Facilitated opening and closing duties, restock, inventory, invoice logging, and fiscal operations at end of shift. • Consulted weekly with owner/manager to ensure maintenance and growth of productivity that reflected business/personal goals. Show less • Interacted directly with customers through front of house duties about products and services as well as maintained organizational operations of daily schedule and event proceedings. • Excelled in upselling and marketing strategies initiating the event booking process for the business. • Executed salesmanship methods and customer service skills to provide customers with information about the venue, events, investor collaborations, mixers, and continued relationship benefits… Show more • Interacted directly with customers through front of house duties about products and services as well as maintained organizational operations of daily schedule and event proceedings. • Excelled in upselling and marketing strategies initiating the event booking process for the business. • Executed salesmanship methods and customer service skills to provide customers with information about the venue, events, investor collaborations, mixers, and continued relationship benefits. • Facilitated opening and closing duties, restock, inventory, invoice logging, and fiscal operations at end of shift. • Consulted weekly with owner/manager to ensure maintenance and growth of productivity that reflected business/personal goals. Show less



UNC Charlotte Department of Public Health Sciences

• College of Health and Human Services

• Undergraduate Research Assistant

  • Jan 2018 - May 2018

  Independent Research Study | UNC Charlotte Department of Public Health Sciences • Big Data Research: UNC Charlotte student’s health behavior data dealing with nutrition and exercise • Technical Writing: Weekly reports on research progress and projections for the following week • Data Analysis: Interpreted health trends based on student housing in proximity to campus food vendors • Strategic Planning & Study Management: Directed team responsibilities for research progress Independent Research Study | UNC Charlotte Department of Public Health Sciences • Big Data Research: UNC Charlotte student’s health behavior data dealing with nutrition and exercise • Technical Writing: Weekly reports on research progress and projections for the following week • Data Analysis: Interpreted health trends based on student housing in proximity to campus food vendors • Strategic Planning & Study Management: Directed team responsibilities for research progress



Cabarrus Health Alliance

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• TRAIL Mentor

  • Aug 2016 - May 2018

  • Mentored Cabarrus County middle and high students through the Cabarrus Health Alliance as part of a five year grant funded program for physical, mental, social, and sexual health aimed to reduce teen pregnancy and prevent high risk behavior such as substance abuse, unprotected sex, and lack of academic engagement, called TRAIL (taking responsible actions in life) • Implemented TRAIL value-based curriculum in a classroom setting as part of the teen pregnancy prevention initiative… Show more • Mentored Cabarrus County middle and high students through the Cabarrus Health Alliance as part of a five year grant funded program for physical, mental, social, and sexual health aimed to reduce teen pregnancy and prevent high risk behavior such as substance abuse, unprotected sex, and lack of academic engagement, called TRAIL (taking responsible actions in life) • Implemented TRAIL value-based curriculum in a classroom setting as part of the teen pregnancy prevention initiative (TPPI) • Implemented the TRAIL Enrichment curriculum/activities as part of an after-school running club to enhance student’s physical activity levels and teach them healthier eating habits • Co-facilitated the TRAIL program by acting as a positive role model and advocate for youth in need of guidance and social growth • Participated in social marketing and mentor recruitment for the 2017-2018 school year

• Administrative Support Specialist Intern

  • Jun 2017 - Aug 2017

  • Directly assisted the Health Initiatives Director at the Cabarrus Health Alliance as an Administrative Support Specialist through collaborative strategic planning and development in various Cabarrus County health organizations and community outreach programs • Organized and analyzed qualitative and quantitative data for Community Health Assessments and the TRAIL program • Served as a program lead advocating for curriculum revision and participation incentives for CHA, Cabarrus County’s… Show more • Directly assisted the Health Initiatives Director at the Cabarrus Health Alliance as an Administrative Support Specialist through collaborative strategic planning and development in various Cabarrus County health organizations and community outreach programs • Organized and analyzed qualitative and quantitative data for Community Health Assessments and the TRAIL program • Served as a program lead advocating for curriculum revision and participation incentives for CHA, Cabarrus County’s participating coalition affiliates and partners, and Cabarrus County Schools • Deliberated with Cabarrus County administrators and C-suite executives at: Carolinas Medical Center - Northeast, in response to wellness and obesity initiatives; Community Free Clinic, for health disparity evaluations and strategic planning for community partnership engagement; and the Community Health Center, a federally qualified health center for mental health access and quality improvement through their clinical and pharmaceutical departments • Provided direct services in the Cabarrus county community in response to CHA’s mission which aligns with Healthy Cabarrus 2020 goals by serving as a community public health consultant for various clinical and non-clinical health organizations



Red Ventures

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Inside Sales Representative

  • Sep 2017 - Apr 2018

  • Responded directly to potential customer inquires about Frontier Communications products and services • Utilized salesmanship and customer service skills to initiate new account openings through singular interactions • Closed deals and obtained clients by placing product and service orders to consistently and seamlessly obtain new accounts • Consulted weekly with performance coach to ensure maintenance and growth of productivity that reflected business/personal goals • Responded directly to potential customer inquires about Frontier Communications products and services • Utilized salesmanship and customer service skills to initiate new account openings through singular interactions • Closed deals and obtained clients by placing product and service orders to consistently and seamlessly obtain new accounts • Consulted weekly with performance coach to ensure maintenance and growth of productivity that reflected business/personal goals



Bourbon St. Restaurant & Oyster Bar

• Hospitality
• 1 - 100 Employee

• Floor Lead & Server

  • May 2015 - Jan 2016

  • Engaged with customers in all areas of the restaurant, as well as, mobilized server rotation, table seating, and employee schedules. • Regulated order tickets rotation from servers to kitchen staff and then to food runners in order to increase efficiency of all operations. • Coordinated closing duties and delegated responsibilities to staff throughout shifts to ensure the highest quality of customer service. • Engaged with customers in all areas of the restaurant, as well as, mobilized server rotation, table seating, and employee schedules. • Regulated order tickets rotation from servers to kitchen staff and then to food runners in order to increase efficiency of all operations. • Coordinated closing duties and delegated responsibilities to staff throughout shifts to ensure the highest quality of customer service.