Natalia Belchikov
User Experience Researcher at Fluent Research- Claim this Profile
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Russian Limited working proficiency
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Spanish Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Ask Like A Pro All-in
Curiosity TankJul, 2021- Nov, 2024 -
Design Thinking: Understanding the Process (2016)
LinkedInOct, 2020- Nov, 2024 -
UX Research for Agile Teams
LinkedInOct, 2020- Nov, 2024 -
UX Foundations: Research
LinkedInAug, 2020- Nov, 2024 -
User Experience for Web Design
LinkedInAug, 2020- Nov, 2024 -
UX Foundations: Interaction Design
LinkedInJul, 2020- Nov, 2024
Experience
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Fluent Research
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United States
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Market Research
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1 - 100 Employee
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User Experience Researcher
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Apr 2021 - Present
Fluent is an international consulting firm providing a full range of public opinion, UX, and market research services to clients in public, private, and nonprofit sectors around the world. We leverage an understanding of human behavior to help the world’s best-known brands and organizations advance worthy causes, innovate transformational products, and successfully navigate change. Fluent is an international consulting firm providing a full range of public opinion, UX, and market research services to clients in public, private, and nonprofit sectors around the world. We leverage an understanding of human behavior to help the world’s best-known brands and organizations advance worthy causes, innovate transformational products, and successfully navigate change.
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6ixplore
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Canada
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Technology, Information and Internet
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User Experience Researcher
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Feb 2021 - Apr 2021
Conducted competitive analysis comparing UI of three apps, and created a comprehensive list of features organized by priority along with low-fidelity prototypes. Conducted competitive analysis comparing UI of three apps, and created a comprehensive list of features organized by priority along with low-fidelity prototypes.
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CnbTees
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United States
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Apparel & Fashion
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Research Associate
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Aug 2020 - Nov 2020
Advised client about marketing strategy, and product policy. Advised client about marketing strategy, and product policy.
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King Of Kutz Barbershop
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United States
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Individual and Family Services
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Graphic Designer
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Oct 2020 - Oct 2020
Designed a price list for print to be placed in shop. Used Adobe InDesign. Designed a price list for print to be placed in shop. Used Adobe InDesign.
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Bryn Mawr College
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United States
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Higher Education
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700 & Above Employee
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Senior Thesis: Ethnographic Research Project
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Sep 2019 - May 2020
The Disembodied Voice: Nurture, Intimacy, and Control in Human Interactions with Intelligent Personal Assistants • Lead end-to-end research about how users experience intimacy with Amazon Alexa.• Wrote comprehensive project proposal and received approval from IRB.• Managing the entire participant recruiting process - including sourcing, screening, and scheduling.• Designed interview protocols including consent forms and discussion guide.• Conducted 35-45 min interviews both in person and adapted to remote.• Transcribed and coded 8 interviews to interpret and derive insights.• Combined narrative story-telling with grounded theory to communicate high-level themes and insights.• In-depth multi-disciplinary contextual research.
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Phonathon Caller for the The Bryn Mawr Fund
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Sep 2019 - Apr 2020
• Conducted 80+ cold calls with alumni and parents.• Built rapport and created a natural flow of conversation using skills of communication and marketing to secure donations.• Data entry and filing for results of all calls.
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Front Desk Receptionist for the Office of Residential Life
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Sep 2018 - Mar 2020
• Contributing to the team by accomplishing tasks as needed.• Answering the telephone; taking and relaying messages; providing information to callers.• Directing visitors and answering their questions. Assisted students with documentation.• Designed posters in Canva to support the campus-wide campaign.
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GrantPA
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United States
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Technology, Information and Internet
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Research And Development Intern
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Sep 2019 - Nov 2019
GrantPA is an online solution that matches artists with grants and other funding opportunities. It was created to help artists access more funding opportunities so they can thrive, advance, and focus on creating art and making the world more beautiful and meaningful. GrantPA is an online solution that matches artists with grants and other funding opportunities. It was created to help artists access more funding opportunities so they can thrive, advance, and focus on creating art and making the world more beautiful and meaningful.
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Nova Fitness Innovation
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Customer Experience Associate
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Jun 2019 - Aug 2019
• Designed automated emails through Mailchimp in the development of a discount campaign with minimal supervision. • Demonstrate product features, functions, and provide a hands-on guide to customers. • Developed skills to identify issues and implement solutions independently or in collaboration with management to improve customer experience and day-to-day efficiency. • Handle customer inquiries, complaints, billing questions, and payment extension/service requests. • Calm angry callers, repair trust, locate resources for problem resolution, and design best-option solutions. • Built rapport, listened and managed conversational flow to educate and increase clients' comfort with EMS technology.
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Education
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2016 - 2020
Bryn Mawr College
Bachelor's degree, Anthropology, Cum Laude -
2018 - 2018
Herzen State Pedagogical University of Russia
Russian Language and Literature -
2012 - 2016
Baccalaureate School for Global Education
High School Diploma, Advanced Regents and IB Diploma Recipient
Community
