Experience

Anantara Villa Padierna Palace Marbella

• Spain
• Hospitality
• 1 - 100 Employee

• Front Desk Office

  • Jun 2023 - Present



CNP Policía Nacional

• Málaga, Andalucía, España

• Practicas grado criminología

  • Feb 2023 - May 2023

  Prácticas grado criminología Prácticas grado criminología



EXE Hotels

• Travel Arrangements
• 100 - 200 Employee

• Front Desk Manager

  • Aug 2022 - Feb 2023

  Hotel with 93 Guest Rooms and 2 Meeting Rooms, adults only, and Spa centre -Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. -Generating reports and feedback for presentation to the general manager. -Performing administrative duties such as filing and updating records, among others, as needed. Hotel with 93 Guest Rooms and 2 Meeting Rooms, adults only, and Spa centre -Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. -Generating reports and feedback for presentation to the general manager. -Performing administrative duties such as filing and updating records, among others, as needed.



Madrid Marriott Auditorium Hotel & Conference Center

• Spain
• Hospitality
• 1 - 100 Employee

• • Jul 2020 - Jul 2022

  Biggest hotel in Europe with 869 Guest Rooms and 56 Meeting Rooms, an auditorium with a maximum capacity of 2.000 people. Madrid Marriott Auditorium Hotel & Conference Center- Follow-up, blocking and groups closure with the transfer to the Event Manager.- Support in site inspections, organization and development of the event at home.- Assist to Revenue Manager and Events Manager.-Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned for a new guest.-Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.-Ensuring that all reservations are properly processed, including issuing room keys and making sure reservations are in the computer system. Show less

• • Aug 2016 - Jul 2020

  -Leadership Skill Training-Opera PMS-Manage Reservation Bookings.-Marriott Bonvoy Customer Service and Online Help.-Coach at Business Leadership Training program of Marriot International (2015).



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• • Jun 2015 - Aug 2016

  Hotel with 155 Guest Rooms and 8 Meeting Rooms. - Booking Department, Front Office, Back Office, Concierge, Airport and Assist to FOM.Gestión de reservas │ Entrada y salida de clientes │ FacturaciónFunciones de mostrador │Atención al cliente

• • Sep 2015 - Jun 2016

  Gestión de reservas │ Entrada y salida de clientes │ FacturaciónFunciones de mostrador │Atención al cliente