Experience

Mundiplan

• Spain
• Leisure, Travel & Tourism
• 1 - 100 Employee

• • Sep 2018 - Present

• • Nov 2015 - Present



Destinia

• Spain
• Travel Arrangements
• 100 - 200 Employee

• Gestor Hoteles

  • Mar 2015 - Sep 2015

  Agente de viajes online, atención al cliente, en idioma español / ingles y portugués -Gestión, alta, baja y modificación de reservas. -Incidencias de cliente en destino. -Gestión de Reservas (proveedores, clientes.) -Gestión de cotizaciones especiales. ( Grupos, individuales, empresas.) -Gestión administrativa Agente de viajes online, atención al cliente, en idioma español / ingles y portugués -Gestión, alta, baja y modificación de reservas. -Incidencias de cliente en destino. -Gestión de Reservas (proveedores, clientes.) -Gestión de cotizaciones especiales. ( Grupos, individuales, empresas.) -Gestión administrativa



Grupo Transhotel

• Spain
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Portuguese Booking Agent

  • Mar 2010 - Jan 2015

  Attention Call Center Agents in Spanish / English and Portuguese international reserves. Management, high and low reserves. Trouble client on arrival. Amadeus Reservations Management, (cars and flights) Managing Special quotes. Achievements: Getting incentives for call quality / time and number of reservations. Knowledge of the Brazilian / Latin America market Attention Call Center Agents in Spanish / English and Portuguese international reserves. Management, high and low reserves. Trouble client on arrival. Amadeus Reservations Management, (cars and flights) Managing Special quotes. Achievements: Getting incentives for call quality / time and number of reservations. Knowledge of the Brazilian / Latin America market



Viajes Marsans

• Travel Arrangements
• 1 - 100 Employee

• Travel Agent

  • Jan 2010 - Mar 2010

  Sell ​​tour packages. Sale of travel promotions. Sale of air tickets, train. Cruise Sale. Sale of vacation, urban, IMSERSO destinations. Customer service, private clients, companies and groups. Sell ​​tour packages. Sale of travel promotions. Sale of air tickets, train. Cruise Sale. Sale of vacation, urban, IMSERSO destinations. Customer service, private clients, companies and groups.



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• • Jun 2007 - Feb 2009

  Training, management and development of staff in charge (Reservations, Porters, Reception). Training of new employees, implementing policy improvements (ISO9000 Quality) implementation of motivational techniques in forming and implementing quality and service personnel. Supervision and coordination of agents area reservation / reception / buttons, adjusting and monitoring needs for excellent customer service and good performance, the department Supervision of maintenance and improvement of the working tools and techniques ventas.-conflict Resolution-Resolution with clientes. incident técnicas.-care incidents at any of the hotels and seguros. products and development-initiative in improving processes and reporting needs new ideas and are detected. Complaints management. -Making Paperwork (receipts and payments) in collaboration with the department of administration and accounting. Achievements: Implementation of the quality system ISO9000-9001 throughout the department. Value of sales management and 20% rates. Show less

• • Jan 2006 - Jun 2007

  Sales Management with portfolio of corporate, organization and event planning. Achievements: Profitability of hotel occupancy by attracting new customers (Telefónica, Pepsico, FMCG companies, pharmaceutical).