Nataļja Haritonova

Customer service and declaration at Latvijas dzelzceļš
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Contact Information
us****@****om
(386) 825-5501
Location
Riga, Latvia, LV
Languages
  • English Limited working proficiency
  • Russian Native or bilingual proficiency
  • Latvian Professional working proficiency
  • French Elementary proficiency
  • German Elementary proficiency

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Credentials

  • Deklarētāju pilnvarotā pārstāvja kvalifikācija
    Rīgas Tehniskā universitāte (Riga Technical University)
    Oct, 2016
    - Nov, 2024

Experience

  • Latvijas dzelzceļš
    • Latvia
    • Transportation/Trucking/Railroad
    • 1 - 100 Employee
    • Customer service and declaration
      • Feb 2012 - Present

      - Check the submitted cargo documents;- Make transit declarations (T1);- Preparing reports;- Negotiation with customs;- Providing customer service on the phone and in emails.

    • Information System Expert
      • Aug 2021 - Present

      - Support customers by processing incidents and troubleshooting issues;- Report bugs and errors to the development team and help troubleshoot issues;- Collaborate with developers to resolve all the issues;- Test new functionality and ensure that the final product fulfills quality standards (manual functional testing, regression testing, web service testing using SoapUI).

  • Acodemy
    • Latvia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manual QA Engineer
      • Apr 2021 - Aug 2021

      Knowledge area and hands-on experience: - Manual Testing fundamentals; - Functional and Non-functional testing; - Requirement analysis; - SDLC and Agile methodology; - Test Management with Xray (Test Plan / Test Execution / Test Case ) - Bug / Defect reporting in Jira; - HTML / CSS fundamentals; - Experience in postgreSQL database; Technologies and Tools used: - Jira Issue & Project tracking tool; - Confluence for Documentation & Specification; - Test Management tool Xray; - PostgreSQL database querying with DBeaver. Show less

  • DB Schenker
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Forwarding Agent
      • May 2011 - Sep 2011

      - Booking acceptance; - Negotiation with sender, consignee and carriers; - Cargo movement control from sender to consignee; - Support customers daily on phone and in emails; - Active work with existing customer databases and schedules. - Booking acceptance; - Negotiation with sender, consignee and carriers; - Cargo movement control from sender to consignee; - Support customers daily on phone and in emails; - Active work with existing customer databases and schedules.

Education

  • Baltijas Starptautiskā Akadēmija (Baltic International Academy)
    Bachelor's degree, Management and administration - marketing and advertising - public relations
    2011 - 2016
  • Rīgas Tehniskā universitāte (Riga Technical University)
    the 4-th-level professional qualification, Specialist of Logistic
    2009 - 2011

Community

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