Experience

Middlesex University Dubai

• United Arab Emirates
• Higher Education
• 200 - 300 Employee

• Student prvního ročníku vysoké školy

  • Sep 2022 - Present



Prague Airport

• Czechia
• Airlines and Aviation
• 400 - 500 Employee

• VIP Lounge assistant

  • May 2022 - Sep 2022

  Proved successful working within tight deadlines and fast-paced atmosphere. Offered friendly and efficient service to customers, handled challenging situations with ease. Delivered services to customer locations within specific timeframes. Collaborated with team members to achieve target results.Managed over 100 customer services per day.

• Airport passenger assistant

  • Sep 2018 - May 2022

  Used airline computer system to create airline tickets and boarding passes. Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Oversaw ticketing, gate and ramp services. Verified identification and travel documents to efficiently board passengers for on-time departure.Got in contact with hundreds of customers.



Kozlovna u Kabelky

• Kladno, Středočeský, Česko

• Restaurant Waitress

  • Apr 2020 - Aug 2022

  Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Completed credit payments via card processing systems. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Explained menu items and suggested appropriate options for food allergy concerns. Cultivated warm relationships with regular customers. Increased sales by 10% Show less



UGO

• Czechia
• Food and Beverage Services
• 1 - 100 Employee

• Fresh bar barista

  • Jul 2018 - May 2020

  Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Worked within applicable standards, policies and regulatory guidelines to promote safe working environment. Participated in continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork. Worked with customers to understand needs and provide excellent service. Achieved higher sales by using communication skills. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Worked within applicable standards, policies and regulatory guidelines to promote safe working environment. Participated in continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork. Worked with customers to understand needs and provide excellent service. Achieved higher sales by using communication skills.