Experience

Heroes of Support

• Bulgaria
• IT System Training and Support
• 1 - 100 Employee

• Customer Support Agent

  • Jun 2023 - Present

  - Providing customer support in a friendly manner, providing the right solutions in chats (LiveChat) and tickets (HelpDesk); - Properly escalating problems in Slack/Jira and getting back to the player with a solution to their problem; - Working with Confluence and Slack to keep abreast of any changes in procedures; - Providing timely feedback to the shift leader about problems the players are facing at the moment. - Providing timely support to users on 8 of our projects simultaneously. Show less



BP Mobile

• United States
• Software Development
• 100 - 200 Employee

• Customer Support Specialist

  • Feb 2023 - May 2023

  - Responding to customer inquiries; - Collecting customer feedback; - Gathering and analysing user information; - Providing regular feedback on common issues. - Responding to customer inquiries; - Collecting customer feedback; - Gathering and analysing user information; - Providing regular feedback on common issues.



TeachMeSkills

• United Arab Emirates
• Professional Training and Coaching
• 300 - 400 Employee

• QA Automation Engineer (Student)

  • Oct 2021 - Mar 2022



Фриланс

• English Tutor

  • Aug 2020 - Nov 2021

  - Preparing lesson plans; - Assessing students' language level and identifying their weak points; - Explaining grammar structures; - Expanding students' vocabulary, - Instilling interest in language learning. - Preparing lesson plans; - Assessing students' language level and identifying their weak points; - Explaining grammar structures; - Expanding students' vocabulary, - Instilling interest in language learning.



TRANSIMPERIAL

• Russian Federation
• Freight and Package Transportation
• 1 - 100 Employee

• Assistant Journalist

  • Jan 2020 - Jun 2020

  - Media monitoring; - Data analysis; - Preparing news pieces; - Copywriting; - Text editing; - Photo editing; - Updating the company's website. - Media monitoring; - Data analysis; - Preparing news pieces; - Copywriting; - Text editing; - Photo editing; - Updating the company's website.



Rodnyja Vytoki Newspaper

• Докшицкий район, Витебская область, Республика Беларусь

• Journalist

  • Aug 2019 - Nov 2019

  - Data analysis; - Organising and conducting interviews; - Covering events; - Text editing; - Photo editing. - Data analysis; - Organising and conducting interviews; - Covering events; - Text editing; - Photo editing.