Experience

UNITED OCEANS LOGISTICS

• Saudi Arabia
• Wholesale Import and Export
• 1 - 100 Employee

• IT & Operations

  • Oct 2020 - Present



Chalhoub Group

• United Arab Emirates
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Senior Information Technology Support specialist

  • May 2015 - Sep 2018

  • Implement and support the network and telephones infrastructure • Managing & troubleshooting the system (DC, EXCH, File & Antivirus, Backup) • Technical support for all the users on the network • Managing & supporting the ERP system (BAAN) • Managing & supporting the POS system (Navision) • Managing & supporting the Bl system (Olap) • Daily/ monthly Sales Withdrawal for all shops • End of year inventory according to the company system • Preparing monthly reports for all the sales during each month Show less



Banque Bemo Saudi Fransi

• Syrian Arab Republic
• Banking
• 200 - 300 Employee

• Customer service focused Technical Support Specialist

  • Feb 2008 - Jul 2015

  IT- administrator 2010 – 2015  Installing and configuring computer hardware operating systems and applications.  Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.  Troubleshooting system and network problems and diagnosing and solving hardware or software faults.  Replacing parts as required.  Following diagrams and written instructions to repair a fault or set up a system.  Supporting the roll-out of new applications.  Setting up new users' accounts and profiles and dealing with password issues.  Working continuously on a task until completion (or referral to third parties, if appropriate.  Prioritizing and managing many open cases at one time.  Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.  Testing and evaluating new technology.  Conducting electrical safety checks on computer equipment. Core Banking system support 2008 – 2010  End of day process.  Prepare core banking back-up tapes.  Extract End of day banking summary reports.  Support of end-user applications including support for end-user acquisitions. Show less



7th technologies computer center

• Syria

• Technical Support

  • Feb 2003 - Feb 2008

   Installation of new computers, upgrading old computers.  Computer maintenance.  Networking  Installing a CCTV monitoring system ( Hardware and software ) for Several clients ( AL kheir Mall, Al safir Hotel in sitte zienab, cham city center).  Performed calculation, sized equipments and components for computer networks.  Verified and recorded the completion of repairs to the customers  Satisfaction and within the contractual time frame  Coordinate between customers and technical Department. Show less