Experience

Rafid Automotive Solutions

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Traffic expert

  • May 2018 - Present

  · To play the role of customer service and technical support to the public by making an amendment or addition to accident reports, deciding on grievances about accidents, and collecting service fees from the public. · To play the role of customer service and technical support to the public by making an amendment or addition to accident reports, deciding on grievances about accidents, and collecting service fees from the public.



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• sr. Customer Service Representative

  • May 2008 - Jul 2017

  · Serving many external Clients that Etisalat provide them call center services (Abu Dhabi E-government, Dubai E-government, Ministry of Health, Emirates Identity Authority, Sheikh Zayed Housing Programme, RTA and so many other government entities). · Handling all queries (calls, fax, and email) of mentioned entities such as complaints, suggestions and all issues regarding these entities and their customers. · Serving many external Clients that Etisalat provide them call center services (Abu Dhabi E-government, Dubai E-government, Ministry of Health, Emirates Identity Authority, Sheikh Zayed Housing Programme, RTA and so many other government entities). · Handling all queries (calls, fax, and email) of mentioned entities such as complaints, suggestions and all issues regarding these entities and their customers.



Emirates Driving Institute

• United Arab Emirates
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Customer Service Representative

  • Sep 2003 - May 2008

  · Handling Parking+Signal test entering data (dates+results) and provide appointments for final test. · Opening new traffic files for the new customers. · Supervision of more than 40 branches in all parts of Dubai. · Handling Parking+Signal test entering data (dates+results) and provide appointments for final test. · Opening new traffic files for the new customers. · Supervision of more than 40 branches in all parts of Dubai.