Experience

Hesperian Health Guides

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• IT and WEB administrator

  • Jan 2022 - Present



Afghanistan Payments Systems (APS)

• Afghanistan
• Banking
• 1 - 100 Employee

• Application Specialist

  • Feb 2018 - Aug 2021

  • Analyze, improve & maintain existing applications’ effectiveness, efficiency and strategy for further improvements in functionality of the application • Monitoring and enforcement of security policies and procedure for software applications • Ability of application fine tuning, configuration, administration and monitoring • Analyze custom administrative software requests and present solutions • Provision of customer support and technical direction for problem resolution • Optimizing performance of application by proactive maintenance and process improvements • Management and planning application software upgrades • Making sure functionality of application • Ability of making sure any new software integration into existing systems meeting functional requirements and system compliance • Coordination in the design, development and implementation of enterprise software application • Daily monitoring and capacity planning for enterprise system and applications • Build custom reports and dashboards to support management decision making • Providing support and problem solution regarding application to end users • Supervising application assistant, application support analyst and other application related staffs Show less



APS

• Kabul-Shahre_now

• Application Officer

  • Jun 2015 - Jan 2018

  Assisting in functional level activities with application administrator Working with IT team for improvement and development of the existing applications and infrastructures Helping and troubleshooting interface, front end section and end users problems Configuring, installation and maintenance of existing applications and front end infrastructure Technical analysis, functionality, and development of existing application and software Participation in development of project, specially functional level works Essential Duties and Responsibilities: Program management of existing software User creation, deletion, maintenance and modification User rights allocation and alteration Day end and month end tasks Transaction related works Account creation and maintenance Card printing, control and maintenance Work closely with the Application Administrator to insure as little employee downtime as possible Outstanding customer service Tasks related to application front end interfaces Fraud detection and avoidance Dual and multiple authorization P2p module, card2card and account2account money transfer tasks Application integration, screen set Controlling and maintenance of fraud detection, terminal interfaces in the application Existing application Front End EMV (ATM, POS) maintenance, control and monitoring. Multi-currency support, disputes and (charge back) subsystems Email/SMS notification systems maintenance and configuration Merchant payment, automatic account debit, ATM and merchant related tasks Identify, interpret, and evaluate applications and its existing infrastructure Support remote users via remote control software and telephone Assist in monitoring application performance, functionality and supporting the end clients Assist in recommending improvements to infrastructure and systems Show less



DAI/ACEII

• 2016

  • 2016 - 2016