Excellence Manager

• Jun 2022 - Present

Unemployed

• Jun 2020 - Jun 2022

Patient Experience Manager

• Jun 2018 - Jun 2020

Partner with entity leadership including clinicians and admin to facilitate improvements , Manage the patient satisfaction survey system (PressGaney) and report to management, Prepare frequent reports on patient experience areas of improvement or complements, Conduct routine rounds at all inpatient and outpatient areas. Partner with entity leadership including clinicians and admin to facilitate improvements , Manage the patient satisfaction survey system (PressGaney) and report to management, Prepare frequent reports on patient experience areas of improvement or complements, Conduct routine rounds at all inpatient and outpatient areas.

Acting/Quality Director

• Sep 2016 - Apr 2018

Direct and coordinate the quality initiatives with the leadership team,Coordinate the quality improvement program,Provide overall direction to ensure compliance with the standards,Coordinate the implementation of the Business Continuity Program,Oversee the reporting of events as required by regulatory agencies.

Senior Quality Officer

• Apr 2015 - Sep 2016

Coordinate the different excellence projects,Lead the “Governance, Leadership & Direction” chapter as part of compliance with the Joint Commission International Accreditation (JCI),Monitor the implementation and awareness of the Excellence model.

Quality Officer

• Jul 2012 - Apr 2015

Coordinate the different excellence projects,Chair and coordinate the Staff Welfare Committee,Administrate the staff suggestion and recognition schemes,Participate in the monthly tracer activities (internal auditing).

Quality System Coordinator

• Jul 2010 - Mar 2012

Prepare the applications and evidences required for the Abu Dhabi Award for Excellence in Government Performance Review and update the excellence methodologies and report the progress to the management Organize the necessary documentation and evidences needed to fulfill the ADAEP assessors' Site visit Monitor the progress of finalizing DOT KPIs by conducting periodic following up sessions and present weekly progress report to the line manager Conduct Excellence awareness sessions assisted by Excellence Consultant Show less

Business Excellence Specialist

• Aug 2006 - Dec 2009

Prepare the necessary applications/ evidence required for participating in Excellence Awards (i.e. Dubai Holding Excellence Award and Dubai Quality Award) Raise employees awareness about EFQM and RADAR by conducting internal Excellence awareness sessions and campaigns Address the major gaps (AFIs) to the management and help the relevant departments in setting improvement actions plans Monitor the progress of the AFI's actions plans and prepare a monthly status report Assist the Excellence manager in conducting mock assessments and self assessment exercises by preparing the site visit FAQ questions and necessary objective evidence Design and update the Excellence page in the internal intranet (employees' portal) Coordinate and organize benchmarking exercises Volunteered to work as an Executive Secretary in the HSE sub group (member in Dubai Quality Group) and assist the executive committee in their monthly meetings Show less

Customer Assistant

• Jul 2004 - May 2006

Collect charges from applicants by cash, credit cards or cheques Attend to the clients inquiries and provide them with information Receive applications such as immigration, Health and Traffic related requests Deliver refund notes to clients Collect charges from applicants by cash, credit cards or cheques Attend to the clients inquiries and provide them with information Receive applications such as immigration, Health and Traffic related requests Deliver refund notes to clients