Experience

Polarium

• Sweden
• Manufacturing
• 200 - 300 Employee

• Sales Support - Africa

  • Feb 2023 - Present



Flash Group

• South Africa
• IT Services and IT Consulting
• 400 - 500 Employee

• Social Media Team Leader

  • Nov 2020 - Feb 2023



Maersk Line, Limited

• United States
• Maritime Transportation
• 700 & Above Employee

• Intermodal Co-ordinator

  • Feb 2019 - Dec 2019



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Customer Operations Team Lead Mainline Lubricants

  • Jun 2017 - Jun 2018

  Responsible for the performance and management of a team of Lubes Specialists. Develop and empower staff, recruit talent, communicate performance status to leaders and manage key business partner relationships. Identify and lead process improvement opportunities, ensuring SLA's and KPI's are achieved. Provide leadership support and coaching to team. Support team member development and actively manage succession planning. Ensure all KPI's defined for the team are met, and team members are equipped with the knowledge, skills and support to perform them effectively. Champion Customer 1st culture and the behaviours required within the team to deliver an exceptional customer experience. Proactively liaise with other business stakeholders involved in operational processes. Continuous Improvement,use Continuous Improvement tools such as visual management, leader standard work, and the versatility matrix to support daily operations management. Act as escalation contact for Customers or Sales dissatisfaction issues related to Lubes Specialists or other service providers. Engagement and Build strong relationships with Account Managers and Sales Leaders. Liaise regularly with business stakeholders to ensure the team has access to all relevant information to perform effectively in their roles. Deliver Operational Excellence. Show less



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Supply Chain Support

  • Nov 2014 - Dec 2016

  Assist with all documentation requests, purchase orders, bill of lading, proof of delivery and invoices. Focal point or first contact in the resolution of any distributor and shell plant enquiries relating to supply chain Provide timely inventory reporting as required by customers Provides support to the packaged and bulk schedulers to ensure all key performance indicators are maintained at a satisfactory level. Action all plant and route changes. Prepare reports concerning supply chain operations. Monitor late shipment reports. Document and log short shipments and over shipments and raise the claims to have it corrected Provide timely inventory reporting as required by customers Provide support to the logistics team. Generate weekly back order and open order reports for distributors and plants. Communicate proactively with distributors, plants and carriers when required with any changes to planned delivery dates and any other customer impacting data. Track and monitor EDI and E-router orders to ensure that orders are correct. Show less



Old Mutual Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Sales support Co ordinator

  • Oct 2008 - Oct 2012

  Provides administrative support to consultants, sales teams, clients Capture, submit and file all new and existing business figures, applications & attend to all claims.Ensure that pricing and commission is correct on applications and systemManaging the correspondence between the sales team and their clientsProviding data and reports to help the sales teamKeeping track of sales targetsHandle client issues and enquiries Perform general office administration such as follow-ups, client callbacks, and policy changes. Coach the financial advisors on rules, requirements, processes and submission standards.Compliance audits on all new business submitted.Inform clients of requirements and processes.Process relevant benefit payments and claims Resolve escalated cases and issuesLetters, emails, faxes to clientsEnsure that all queries, business are dealt with and processed within the service level agreement times. Show less

• Client Service Consultant

  • Sep 2007 - Sep 2008

  Secretarial support to Client Relationship Manager, Branch manager, and service consultants Receive incoming mail and correspondence, and distribute it accordinglyManage telephone and messages Liaison with internal and external clientsAttend to Irate clientsAssist clients with completion of forms eg: surrenders, vestings maturitiesAssist clients with their portfoliosAD Hoc admin duties, reports & spreadsheets Show less