Experience

Saudi Emircom Co.

• IT Services and IT Consulting
• 100 - 200 Employee

• Network Engineer

  • Mar 2021 - 2 years 10 months

  Riyadh, Saudi Arabia Client: Etihad Etisalat Company (Mobily) - KSA • Providing Level-1 Support in Mobily Enterprise Data Network (NOC) as well as Fix Service Networks. • Monitoring Major inter KSA, International upstream, MGN, Peering links through NMS (SolarWinds, Cacti, NPMCacti). • Escalate and coordinate all IGW related issues to Back Office and Transmission Teams. • Monitor Mobily Data Centers, Core devices, and Servers (All regions). • Escalating issues to concern teams via… Show more Client: Etihad Etisalat Company (Mobily) - KSA • Providing Level-1 Support in Mobily Enterprise Data Network (NOC) as well as Fix Service Networks. • Monitoring Major inter KSA, International upstream, MGN, Peering links through NMS (SolarWinds, Cacti, NPMCacti). • Escalate and coordinate all IGW related issues to Back Office and Transmission Teams. • Monitor Mobily Data Centers, Core devices, and Servers (All regions). • Escalating issues to concern teams via BMC Remedy ticketing tool. • Providing Front Desk Support for IGW, and EDN. • Troubleshooting LAN / WAN issues of Mobily Enterprise Network. Show less



Magna Infotech - A Quess Company

• India
• Information Technology & Services
• 700 & Above Employee

• IT Associate

  • Aug 2019 - Aug 2020

  New Delhi, Delhi, India Client: Amazon Internet Services India Private Limited • Handled escalations and resolved technical issues according to SLA. • Coordinating with various Service providers (Airtel, Vodafone, and Tata Communications) in case any link (P2P, MPLS, ILL) is down. • Use of monitoring tools Everest IMS to diagnose, monitor and troubleshoot network failures. • Configuring and troubleshooting Routing protocols such as Static Routing, EIGRP, and OSPF. • Troubleshooting Switching… Show more Client: Amazon Internet Services India Private Limited • Handled escalations and resolved technical issues according to SLA. • Coordinating with various Service providers (Airtel, Vodafone, and Tata Communications) in case any link (P2P, MPLS, ILL) is down. • Use of monitoring tools Everest IMS to diagnose, monitor and troubleshoot network failures. • Configuring and troubleshooting Routing protocols such as Static Routing, EIGRP, and OSPF. • Troubleshooting Switching technologies VLAN, STP, Trunking and EtherChannel. • Monthly taking backups of network devices (Routers, Switches). • Quarterly validation of network topology. • Quarterly failover testing of all MPLS links. • Coordination with Vendor for RMA of Devices. Show less



eTeam

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior IT Tech

  • Aug 2018 - Mar 2019

  Gurugram, Haryana, India Client: Amazon Development Center India Private Limited • Imaging windows and mac laptops, including installation of required apps like MS Office, Outlook configuration, printer, and chime. • Support Windows and macOS users. • Manage all the IT Assets Details of the organization. • Coordinating with IT Vendor for warranty support and call logging. • Diagnose and troubleshoot technical issues, including account setup. • Remote desktop connectivity applications like Bomgar… Show more Client: Amazon Development Center India Private Limited • Imaging windows and mac laptops, including installation of required apps like MS Office, Outlook configuration, printer, and chime. • Support Windows and macOS users. • Manage all the IT Assets Details of the organization. • Coordinating with IT Vendor for warranty support and call logging. • Diagnose and troubleshoot technical issues, including account setup. • Remote desktop connectivity applications like Bomgar, and WebEx. • Managed MDM console (Mobile Device Management e.g.: Air watch agent, VM boxer). • Managing all Incident and Service requests through Remedy (ticketing tool). • Working on VPN (Cisco AnyConnect). • Handling VC & Projectors setups. • Assisting the user in performing Backup of data and p Show less