Control center Operator

• May 2023 - Present

Support and monitor high value shipments in accordance with per-defined service levels agreements. Using GPS tracker, motion sensors and satellite navigation system. Manage any risk event and incidence in accordance with pre defined escalation procedure. Skills: GPS system. Satellite navigation, Map-box, Cargo security, • Updates delivery details. • Responsibility for receiving deliveries • Checking invoices received • Daily communication with suppliers and customers • Transport coordination • Communication with carriers • Handling of complaints • Creating reports for vendors • Urgency of delayed orders • Close cooperation with other departments Show less

Onsite IT Support specialist

• Mar 2022 - Nov 2022

Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices Remains engaged on issues until resolution. General troubleshooting Participate in improvements as they relate to the on-site IT environment. Test fixes to ensure problems have been adequately resolved. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Create tickets when assisting colleagues Create/evolve knowledge articles Serves as a back up to the Asset Management team Supports and maintains AV equipment for live meetings and events. General cable management and IT equipment setup Show less

IT Technician

• Sep 2020 - Nov 2021

IT Support Technician

• Sep 2020 - Nov 2021

Customer Service Representative

• Jan 2017 - Jun 2020