Experience

Python Leads

• Pakistan
• Advertising Services
• 1 - 100 Employee

• Team Leader

  • Apr 2020 - Present

  • Sales team in day to day operations and set goals for the according to client’s requirements. • Keep performance record and sharing with MIS Manager for performance review. • Prepare devolution data for out sourcing with other clients. • Provide action able data to various internal support groups as needed. • Prepare and analyze Google Data Sheets reports for them arrangement on daily basis for of staff performance review. • A steam leads in QA department was responsible to monitor quality of the calls, filtered DNC (Do not Call), Suspicious Customers and all the parameters approved by the client



Shangrila Resort Skardu

• Pakistan
• Hospitality
• 1 - 100 Employee

• ASSISTANT MANAGER - HR

  • Apr 2017 - Apr 2020

  1. Identified and implemented appropriate strategies to increase employee satisfaction and retention. 2. Instructed senior leaders on appropriate employee corrective steps. 3. Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. 4. Manage employee records on HRMS software - Resolve HR & Payroll queries. 5. Maintain payroll reports and time lines for timely payroll process - To fulfill data related requests from departments/regions - Signing of all school letters. 6. Coordinate with all Regions/Head Office when required. 7. Resolve all types of transactions queries to streamline the process - Analysis HRMS data to find out any issue and try to solve it on timely basis to provide correct data when required. 8. Assist services team to fulfill their KPIs and provide overall administration. 9. Coordinated technical training and personal development classes for staff members.



Centaurus Mall

• Islāmābād, Pakistan

• OPERATION OFFICER

  • Jun 2016 - Mar 2017

  1. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales. 2. Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes. 3. Optimised business processes to foster operational efficiency. 4. Verified compliance with best business practices throughout organisation. 5. Provision of effective and efficient customer services. 6. Monitoring the standards of presentation of the Mall Compliance with health and safety procedures. 7. Complete conversance with Mall procedures and organisation. 8. Acted as focal point for the mall ,co-ordinate on tasks and events as required. 9. Ensure liaising with receptionists, ensuring tasks are allocated equally and fairly to ensure satisfactory completion of duties within deadlines. 10. Responsible for dealing with client queries liaising with tenants. Establishment of excellent interpersonal relationships with tenants, 11. Compliance with all existing systems, procedures and work practices



Serena Hotels

• Kenya
• Hospitality
• 700 & Above Employee

• Security Officer

  • Apr 2012 - Jun 2016

  1.Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. 2. Regulated vehicle and pedestrian traffic onto building grounds. 3. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. 4. Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors. 5. Reported suspicious activities and persons to law enforcement. 6. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. 7. Prevent losses and damage by reporting irregularities, informing violators of policy and procedures 8. Prevent losses and damage by reporting irregularities, informing violators of policy and procedures. Restraining trespassers and maintains organization stability and reputation by complying with legal requirements, evaluating new techniques. 9. Prepare reports detailing the operations of the Security Department, as required. 10 Continually review the performance of security services employed by the resort and the individuals assigned to the property ensuring that guest are treated with appropriate courtesy and that an efficient security service is provided



Nayatel

• Pakistan
• Telecommunications
• 700 & Above Employee

• Assistant Manager Human Resources

  • Feb 2010 - Mar 2012

  • Recruitment for new employees through short listing process. • Promotion process of the employees,set goals for new employees and motivate them how to achieve. • Recruited top talent to maximize profitability. • Arrange training session indoor and outdoor for all employees to keep them motivated. • Ensure plan for future goals and reduce turnover etc • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.