Experience

CIMB

• Malaysia
• Financial Services
• 700 & Above Employee

• Private Banking Branch Ops Executive Officer

  • Mar 2023 - Present

• Private Banking Branch Ops Officer

  • Dec 2019 - Mar 2023

  CIMB Private Banking is niche market in banking segment that focus for high-net-worth individuals tend to have more intricate financial needs than most banking consumers



UOB

• Singapore
• Banking
• 700 & Above Employee

• Corporate Internship Programme

  • Mar 2019 - Jun 2019

  Assigned at Customer Advocacy & Service Quality (CASQ) department. CASQ department setup by UOB to specialized form of customer service in which UOB focus on what is deemed to be best for the customer and focus on customer journey. It is a change in a company's culture that is supported by customer-focused customer service and to ensure service provided link with Bank Negara Malaysia’s standard. Task given to monitor and review market performance data or servey to identify trends and operation related issues from data that we received from customer and provide feedback to relevant department for example Credit Card Deparment, Business Banking Department, Call Centre, Housing loan, Private Banking, and more to ensure service quality provided align with standard operation of bank sector. Show less



H&M

• Belgium
• Construction

• Sales Assistant

  • Sep 2016 - May 2019

  Part-timer sales assistant by assisting customers in order to help them find what they need and promoting a special offers support to the sales team and help improve efficiency as sales volume increases. -Ensure high levels of customer satisfaction through excellent sales service -Maintain outstanding store condition and visual merchandising standards -Maintain a fully stocked store -Ascertain customers’ needs and wants -Recommend and display items that match customer needs -Welcome and greet customers -Manage point-of-sale processes -Actively involve in the receiving of new shipments -Keep up to date with product information -Accurately describe product features and benefits -Follow all companies policies and procedures Show less