Experience

Embark Pensions

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Pensions Administrator

  • Sep 2020 - Present

  - Delivering a complete administration service of covering the end-to-end processes using CTC, Origo, ICE Data Services, Go Cardless and Microsoft Office - Performing anti-money laundering checks - Processing applications and requesting SIPP and SSAS transfers (Cash, In-Specie and Defined Benefit) from various ceding schemes in an efficient and timely manner - Providing updates to clients, key stakeholders, and investment managers on progress of accounts, applications and transfers whilst investigating any delays - Dealing with complaints and queries to effective resolution/escalation - Producing Reports for management to determine team performance - Working towards pension qualifications and becoming Executive on the team with support of management Show less



AXA

• Italy
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Commercial Lines Underwriter

  • Feb 2019 - Sep 2020

  - Underwriting products for SME customers profitably, accurately, consistently and in line with established underwriting practices, using the full range of appetite and tools available - Identifying the right clients for AXA, deciding the terms using all information available - Developing credibility with brokers and customers, to help win and retain business - Putting sustained effort into building influential relationships internally and externally, taking ownership and responding to broker demands in a timely manner and keeping them informed about relevant ongoing activity - Contributing to the development of peers by coaching and acting as a reference point to assist in decision making when issuing policies Show less



Wescot Credit Services/Argos Card Services

• Administrative Specialist

  • Dec 2015 - Dec 2018

  - Working as back-office admin support for specialist accounts, exception reports and providing knowledge and expertise relating to Debt Sale, Debt Management, and Insolvency to external DCAs and DMCs - Recognising and dealing with complaints and vulnerable customers - Working as back-office admin support for specialist accounts, exception reports and providing knowledge and expertise relating to Debt Sale, Debt Management, and Insolvency to external DCAs and DMCs - Recognising and dealing with complaints and vulnerable customers



Argos Card Services

• Debt Collector

  • Jun 2013 - Dec 2015

  - Adhering to FCA Guidelines whilst speaking to customers to negotiate repayments and promote useful account management tools in a highly target driven environment - Using communication skills to gauge the affordability and sustainability of existing agreements - Providing an excellent level of customer service by promoting useful account management tools - Adhering to FCA Guidelines whilst speaking to customers to negotiate repayments and promote useful account management tools in a highly target driven environment - Using communication skills to gauge the affordability and sustainability of existing agreements - Providing an excellent level of customer service by promoting useful account management tools



MRH SOLICITORS LIMITED

• United Kingdom
• 1 - 100 Employee

• Case Handler

  • Sep 2011 - Jun 2013

  - Assisting clients with enquiries and providing updates on ongoing cases - Completing day to day office duties such as filing and file maintenance, email, and letter writing - Assisting clients with enquiries and providing updates on ongoing cases - Completing day to day office duties such as filing and file maintenance, email, and letter writing



Atlantic Travel UK Ltd

• Receptionist/Administrative Assistant

  • Sep 2010 - Jun 2011

  - General Office Duties including invoicing, filing, and speaking to clients regarding bookings - General Office Duties including invoicing, filing, and speaking to clients regarding bookings