Business Analyst

• Sep 2018 - Present

Campaign Selection Analyst

• Dec 2015 - Aug 2018

* The management, set-up of queries and execution of data selection requirements for Sanlam Direct and his partners. * The creation and collection of data for the specific output files as specified for each campaign. * The undertaking of data tests to ensure the correctness of the query, and the output files. * The analysis, investigation and scoping of new and enhanced business processes and systems requirements that is related to data selections and data requirements. * Handle requirements to opt-out intermediaries on request. Show less

Business Analyst

• Jul 2013 - Nov 2015

British Gas Business Customer Service SectorLiaison among stakeholders in order to understand the structure, policies and operational metrics of the organisation - Analyse and design processes and systems to help recommend solutions that enables the organisation to achieve goals

Quality & Assurance Team Manager

• Jun 2012 - Jun 2013

British Gas Business Customer Service SectorLiaison between operations and support functions to alleviate possible risks to the client by ensuring all quality and compliance metrics are met through regular coaching.

Quality Assurance Analyst

• Jan 2012 - May 2012

Vodacom Contract Money Customer Service SectorEnsure all calls are compliant and of highest quality through coaching and assessing