Experience

Pontis Research Inc.

• United States
• Computer and Network Security
• 1 - 100 Employee

• BA / PM / Biz Development - IT Security, IAM

  • Feb 2020 - Present

  Consultant at Pontis Research Inc., working across multiple clients. Manage and implement IAM, MFA, CIAM & Security; Cloud Migration solutions across Finance Sector (Banks, Investment firms); Car Manufacturing (US & Canada); Health Care, Power Utility and other regulated industries. More than ~2000 users and/or security-critical industry? Let your system take this simple quiz: 1. Accurate, on demand count of how many people work in your org? (Employees, Vendors etc,) 2. Ability to quickly set up new workers with exact level of access they need? 3. Extra safety measure for 'Power users' / Critical - Sensitive systems? (Privileged Access) 4. Easy additional system access requests after the first day for new workers? 5. Single Sign On? 6. Workers only have access to what they need and nothing more? Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Feb 2019 - Jan 2020

  Delivery of two B2B data transfer (semiconductor research and manufacturing data) projects between IBM and two industry partner systems’ in South Korea and California. RosettaNet and Custom data formats are integrated with IBM’s platforms that include Sterling, IIB, Aspera etc. utilizing both traditional and cloud based platforms (Docker and Kubernetes). - Business Data and Requirement Analysis; User Acceptance Tests; System Set up Design and Execution. - Collaborate with external partners to define success criteria, project & test plans and coordinate delivery of Releases. - Work with Globally distributed IBM Tech teams (India, Vietnam, US and Ireland) and Partner IT focal points. - Scrum and Sprints to track progress and issues using Agile methodology (RTC system). - Manage phased modernization of Web Applications’ migration to cloud platform. (Docker and Kubernetes) Show less



Adjutans Technologies

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Project Manager / Business Analyst

  • Oct 2018 - Feb 2019

  Business Analysis and Project Management of a 20+ team working on a custom development of a CRM tool which strategically aims to integrate with multiple organizations. - Manage chaos in a high attrition environment. - Provided Business requirements and use cases for UX, Functionality etc., - Developed Business road maps, Flow charts. - Agile / Scrum methodology to track the progress of the project. Business Analysis and Project Management of a 20+ team working on a custom development of a CRM tool which strategically aims to integrate with multiple organizations. - Manage chaos in a high attrition environment. - Provided Business requirements and use cases for UX, Functionality etc., - Developed Business road maps, Flow charts. - Agile / Scrum methodology to track the progress of the project.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Management (Systems Change Managment & Delivery). IT Consultant @ IBM US

  • Oct 2004 - Jun 2018

  The projects fell under the IBM Customer Connect (ICC) portal umbrella – which included external facing front end applications; B2B gateway systems and IBMs Open Power Portal. Over the years the ICC portal hosted several dozens of application and its variations geared towards partners in Semi Conductor supply chain and Technology Delivery applications.- Planned and Delivered application software release projects in production supporting that new business deliverables; bug fixes; and application enhancements.- Planned and Delivered infrastructure projects such as software upgrades (MQ; DB2; O/S-Aix; Firewall; Security); Hardware upgrades;- Undertook maintenance projects such as Data Archival; System sunsets / decommissions; Disaster recovery simulations.- Delivered on-demand tactical projects – which required short to realtime ad hoc planning.- Hosted Change Control Board (CCB) and Reviewed progress / conformity with Scrum Master, Dev, Test UAT, UVT, Code Library, Infrastructure, Deploy teams.- Provided planned outage, delivery delay (and progress) related communication at various tiers.- Years of experience working closely with Technical teams and Business execs.- All projects followed Agile methodology. In the distant past, RUP methodology was used.Also from July 2013 to June 2018, for 20% of time, undertook the additional role of "Data Analysis and IT Administration for IBM internal Financial Planning and Budgeting tool supporting over 900 departments. - Performed analysis to troubleshoot data issues with line items, accounts, employee allocations, projects etc.,- Worked with SMEs to perform (IT Admin) set up changes to reflect transforming data relationships.- Liaised with finance office for annual setups for upcoming year.- Identified requirements to improve the efficiency and usability of the tool. Show less

• Steady-State & Production Support Management. Consultant @ IBM US

  • Jun 2004 - Jun 2018

  The ICC (IBM Customer Connect) portal, had over 15K corporate user base (External and Internal users) with 30+ applications and 50+ variations at its peak. The B2B system had RosetteNet based RNIF transactions and custom XML data transactions with dozens of partner systems.- Had complete ownership (Lead) of entire End-to-End Production support management process of the portal.- *Wrote and maintained entire operational process framework of Production Support and Steady State.- Lead teams and took full charge of mission critical production issues towards their closure and followed up with Root Cause Analysis.- Reported System Availability, Steady-state Metrics, Issue trends, Critical Issue analysis to Business Execs and Higher Management.- Prepared and published unexpected outage bulletins with varying tiers of information per targeted audience.- Worked proactively to ensure System Availability is optimized to meet SLA requirements.- Performed this multifaceted role with wide responsibilities: managing the Help Desk personnel (India and Vietnam), providing mentorship, maintaining SLAs and reaching across and working with other teams.- *The Production support management document defined the procedures, process & controls, support levels, resolution paths, escalation paths, critical desk procedures Problem categorizations etc., was the heart and soul of the Production Support.IBM Customer Connect Portal: www.ibm.com/technologyconnectIBMOpenPower Portal: https://www.ibm.com/systems/power/openpower/welcome.xhtml Show less

• Business Analyst. Consultant @ IBM US

  • Oct 2004 - Jun 2012

  The Issues Management (IM) was a suite of Help and Support Applications that catered to various applications’ users’ need to reach their respective technical supports with the ICC web portal. Several instances existed for different business areas. The projects varied in duration during this time-frame.- Played the stakeholder role in representing Development and Production support interests with other service providers such as CQ and RTC.- Provided business analysis to customize and improve CSR (Customer Service Report) management (CRM) via front end tool and its integration with CQ and RTC;- Projects such as migration of backend workflow systems from CQ to RTC while maintaining front end on a web portal via API integration required field mappings considering both user and developer work-flow needs.- Customized queries, reports, performed health checks for delinquencies etc., to augment user experience and improve developer efficiency.- Designed and implemented “Check List” sub-application within ClearQuest for developers to meet the documentation requirements of internal audits for production changes. Show less

• Quality Assurance and B2B test team lead. Consultant @ IBM US

  • Dec 2000 - Oct 2004

  The testing coverage was provided for Multiple releases of IBM Customer Connect Portal applications; eMDEX B2B Gateway application (2001-2004); WPG gateway (2003-2004). The B2B implementation was primary for Rosetta Net (RNIF) and custom XML data transactions. Apart from “Standard” release multiple on-demand, tactical projects were handled.- Developed Test suites / Test cases / test scrips to serve Functional, Negative, Integration, Volume and Load tests.- Performed Requirement and Data analysis part of QA to flag potential issues ahead in the iteration.- Shell and Java implementation on DB2 backend with extensive use of SQL and MQ middleware.- Written programs utilizing Java calls and wrappers in Shell for producing test data for volume testing.- Created data in SAP (Material Management Module) to build test data scenarios related to Supply chain.- Performed End-to-End testing involving multiple systems/teams with IBM and external teams.- Provided B2B Test team leadership included resource allocation, training and management of test team members in India (From 2001-2004).- Developed RUP (Rational Unified Process) artifacts for Quality Assurance.- Prepared and presented Test / QA documentation to Internal software audit for every release. Show less



Prosoft Technologies Inc

• South Burlington, Vermont.

• Head, Management Consulting Division

  • Jan 2004 - Dec 2004

  This was a part time position with maximum of 10 hours a week expectation and had no overlap with IBM assignments. Responsibilities: • Was in-charge of long term strategic operation of developing Management Consulting Business in IT arena for Prosoft Technologies in the year 2004. • Part of 3-person team that were putting together business foray into Management consulting branch Prosoft Technologies. • Tasks for article write up, business sourcing etc., were distributed among the team. Articles written were based on market analysis of potential business prospects especially in government sector. • Provided RFP process for State of IL and Prosoft was able to pursue the leads. Show less



Illinois Department of Central Management Services

• United States
• Government Administration
• 1 - 100 Employee

• Graduate Public Service Intern - University of Illinois at Springfield.

  • Aug 1998 - Jun 1999

  The winCATS application was an audio visual testing system used for various government positions (and trades) and state issued licensing. The content and tests were administered through a server-client system. Served here as an Intern. The - Provided business analysis for GUI by creating use cases based on requirements. - Screen prototyping using SmallTalk. - Provided GUI testing , test data creation using SQL on DB2 and video conversion from Analog to Digital mpeg format. - Gave a vendor research report for special equipment for the exam to be used by disabled users. Show less



Illinois State curriculum Board, Springfield, IL

• Springfield, Illinois Area

• Graduate Assistant - (University of Illinois at Springfield)

  • Jan 1998 - Aug 1998

  Served in the MIS and Library sections in this department as a graduate assistant. -Developed an employee information application for the center staff using Visual Basic 5.0 which uses SQL on Access database. (Generation of employee data that is displayed for multiple purposes and can be used by other software). -Was responsible for checking errors in the student tracking files collected through VIMS (Vocational Information Management System) -Ran several proprietary programs on format conversations as the file formats varied among different agencies. -Set up computers, installed software and connected them to school servers, troubleshooting staff and library computers were some of the routine tasks. -Took technical inventories, performed data back ups on an UNIX server. -Evaluated and reported on new software, implements required for the department needs. Show less