Experience

Bizcuit Solution

• Thailand
• Research Services
• 1 - 100 Employee

• Interaction Analyst

  • Apr 2021 - Present

  - Analyse customer interaction in textual format from different sources of data, such as social media, customer feedback system, or document. - Identify the key essence that leads to understanding customer interaction. - Turn textual data into structure data for further analysis. - Responsible for the creation and maintenance of machine-aided text analytic operation. - Maintain accuracy of the model. - Analyse customer interaction in textual format from different sources of data, such as social media, customer feedback system, or document. - Identify the key essence that leads to understanding customer interaction. - Turn textual data into structure data for further analysis. - Responsible for the creation and maintenance of machine-aided text analytic operation. - Maintain accuracy of the model.



Centara Hotels & Resorts

• Thailand
• Hospitality
• 700 & Above Employee

• Corperate Reservations Officer

  • Aug 2019 - Jun 2020



Anantara Hotels, Resorts and Spas

• Thailand
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • 2015 - 2017



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Front Office Receptionist

  • Jun 2014 - Sep 2014