Screening Agent

• Jan 2022 - Present

Outbound solutions specialist (Rogers)

• Dec 2020 - Jan 2022

* Set deadlines to support business goals and satisfy customers with reliable service for sales needs * Generated presentations, agendas and reports * Identified employee performance problems and causes before developing solutions to resolve issues and trained new employees * Handled day-to-day needs and special projects with good multitasking and research skills * Effectively exceed the sales goals by presenting company products and services to current and potential clients * Identify potential clients and follow up on the leads provided by the company * Collected and analyzed information from multiple sources for company financial performance, customer insights, competitor profiling, potential product expansion and industry trends * Enhanced and maintained existing reports and analytical applications * Talk to current customers to assess the level of satisfaction and take customer suggestions and feedbacks * Developed solutions to defined tasks, problems and projects using specialized foundational knowledge * Recommended and implemented procedural changes to enhance services for customers Show less

Customer Service Representative

• Jan 2020 - Nov 2020

•Answered different customer queries related to products sales and store promotions. •Learned to identify customer needs and desires in order to recommend the appropriate products and services. •Learned the software systems used by the company to communicate effectively to incoming inquiries. •Kept a record of incoming inquiries in order to refer at a later date. •Provided feedback to other departments to improve sales, marketing, and business processes. •Answered different customer queries related to products sales and store promotions. •Learned to identify customer needs and desires in order to recommend the appropriate products and services. •Learned the software systems used by the company to communicate effectively to incoming inquiries. •Kept a record of incoming inquiries in order to refer at a later date. •Provided feedback to other departments to improve sales, marketing, and business processes.

HR Assistant & Legal Consultant

• Aug 2017 - Nov 2018

*Participated in full cycle recruitment for various positions within the company (Sourcing, creating job descriptions, phone screening, setting up interviews, In-person interviews, conducting reference checks, presenting offer). *Prepared new hire packages (Offer letters, Overtime agreements, tax forms, health/safety, ID/Access cards, and other company policies) and on-boarding new employees. * Verified the information provided by applicants and performed full background checks for high-level positions, including criminal and credit histories * Assisted in payroll preparations by providing information on employee absence, bonuses, commission payment and leaves * Processed staffing documentation, including their performance evaluations and file notations *Provided administrative support to the recruitment team * Drafted HR policies complying to legal standards Show less

Internship

• Apr 2017 - Jul 2017

*Internship included research and draft pleadings for active litigation, assist in producing substantive manuals for legal advocates, attend briefings and track legislation. *Developed newsletter and website articles on an array of subjects which included reporting,analyzing newly promulgated or pending legislation, presenting case notes, and reporting on litigation trends. *Internship included research and draft pleadings for active litigation, assist in producing substantive manuals for legal advocates, attend briefings and track legislation. *Developed newsletter and website articles on an array of subjects which included reporting,analyzing newly promulgated or pending legislation, presenting case notes, and reporting on litigation trends.

Internship

• Jun 2016 - Aug 2016

* Internship Program at Kerala Women's Commission gave the opportunity to acquire direct exposure to Women’s work in areas such as human resources, strategic partnerships, advocacy, policy, communications, evaluation, program planning and research. *Internship assignments provided me valuable learning experience. They have a country-specific, sectoral, regional, or thematic focus. Worked on design, implementation and evaluation of women projects and learned about the work of gender and humanitarian action in a greater environment. Show less