Experience

Swank A Posh
• United States
• Retail
• 1 - 100 Employee
• Sr Customer Service Representative

  • Nov 2019 - Present


Shopify Seller

• United States
• Information Services

• Assistant Customer Service Manager

  • Mar 2020 - Apr 2021

  I am handling customer issues via email/chat and social media while managing the team performance and making sure that excellent service is provided all the time for store's online order, tracking team attendance, direct contact with the store CSR Manager and store owner for all the updates and any problem that’s needs to be addressed by the CSR Team. Do huddle and team meeting for updates, sales and issues.

• Sr Customer Service Specialist

  • Mar 2019 - Mar 2020

  Handling 12 different seller account in shopify as a customer serviceProviding excellent quality in Customer Service, Supporting via email and chat using zendesk.Providing updated details about order shipment, providing refund and processing reshipment on shopifyHelping customers in resolving their order issue accordingly



SPA

• Canada
• Business Consulting and Services

• Appointment Setter

  • Jan 2019 - Mar 2020

  Outbound and Inbound phone/text/email appointment setter Outbound and Inbound phone/text/email appointment setter



Oyoyo

• United States
• Technology, Information and Internet

• Real State Appointment Setter

  • Dec 2019 - Jan 2020

  Calling leads Closing deals Setting Appointment Calling leads Closing deals Setting Appointment



Coinbase

• Marketing Services

• Customer Service

  • Aug 2018 - Mar 2019

  Supporting Customers and New Investors Providing Information about plans available Resolving first level account issue Supporting Customers and New Investors Providing Information about plans available Resolving first level account issue



M&j

• 1 - 100 Employee

• • Amazon Listing Creator/ VA April-August 2018

  • Apr 2018 - Dec 2018

  Creating & Managing Listing Managing Seller Account Creating & Managing Listing Managing Seller Account



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Sr Adviser Seller Support Specialist/ POC

  • Jun 2015 - Oct 2018

  • Supporting new hires and tenured • Handling Sellers Account Issue • Responding to emails and phone calls • Provide customer service as first point of contact • Responding to emails and phone calls • Provides excellent quality customer service as a level 1 support • Supporting new hires and tenured • Handling Sellers Account Issue • Responding to emails and phone calls • Provide customer service as first point of contact • Responding to emails and phone calls • Provides excellent quality customer service as a level 1 support