Experience

Ping Communication Group

• Switzerland
• Telecommunications

• Field Application Engineer

  • Jun 2021 - Present



Eltek AS

• Norway
• Telecommunications
• 200 - 300 Employee

• Software Test and Technical Support Engineer, Enterprise Applications

  • Sep 2013 - Jun 2021

  • All responsibilities of test planning, test case writing, and test run execution• Made technical suggestions regarding modifications to documentation, product performance, and failure analysis• Monitored debugging process results and investigated causes of non-conforming software• Monitored work procedures, work schedules, and expedited workflow• Finding bug and defect tracking until it is resolved• Execute all the test cases and report defects, define severity and priority for each defect• System Testing, Regression Testing, Functional Testing, Performance and load testing• Carry out regression testing every time when changes made to the code to fix defects• To co-ordinate with Developers, in support of software testing and development activities• Updating project manager regularly about the progress of testing activities• Provided software training to customer• Debugged code and located root causes Provided software training to customers of problems by reviewing configuration files and logs• Authored and maintained well-organized, efficient and successful manual test cases for the entire team• Provided customer support for web software/application and networking 3G/4G Modems



Techlab

• Montenegro
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical engineer and adminisrative

  • Feb 2009 - Feb 2010

  Served as the technical engineer to manage Windows servers and Linux Servers across multiple locations. I was third level technical support for user support and server issues on 24x7 rotational basis. I was often consulted by other administrators and engineers to resolve difficult troubleshooting issues.Tasks:▪ Technical support for enterprise file, print, and directory services on Windows 2003.▪ Trouble shooting and repairing of Desktops operating systemWin Xps,Window 7 and network problems.▪ Installation and Raid configuration of Windows server 2003▪ Outlook configurations and support.This project involved replacing the enterprise and remote office file servers and file permissions toWindows file servers, migrating from iPrint to Active Directory-published printers, and reconfiguringNetware LDAP clients to utilize enterprise LDAP service.Implemented Microsoft Small Business Server multiple times for a variety of government andbusiness customers.



HCL Infosystems Ltd

• India
• Information Technology & Services
• 700 & Above Employee

• Graduate Engineer (TSP)

  • Jul 2007 - Sep 2008

  ▪ Resolved first tier support trouble tickets with first attempt.▪ Installed and configured over 275 new desktop systems.▪ Operating System installation of Windows XP/VISTA.▪ Maintained the LAN network operations, including limited hardware and software installation and set-up, documentation, administration, technical maintenance and user support.▪ Support to network connections and devices.Participated in the training of users on use of network hardware and software.▪ Troubleshooting network problems and coordinate preventative maintenance of equipment.▪ Configuration and testing of any new hardware and software.▪ Completed regular network backups and audits of network to determine integrity and security of system.▪ Track hardware and software inventory.▪ Liaised with Regional Technology Engineers, external Help Desk and vendor specialists in seeking solutions to equipment failures.