Experience

Thanachart Bank Public Company Limited

• Thailand
• Banking
• 200 - 300 Employee

• Assistant Manager Complaint

  • Jan 2018 - Present

  Responsibility in Case and Fraud Management - Receive complaints from various channels such as Contact Center, Intranet Compliant System, Compliant Letter from BOT and Government Sector. - Handle question and serve information to customers via social media channels such as Facebook, Thanachart Bank's website, etc. - Contact and inquire from customers for more detail or inform to customers about their complaints already resolved. - Perform related detail check, problem analysis, and coordinate to a division where possesses an efficient cause to clarify and resolve as customers complaint. - Follow up complaints case/inform a solution result or describe to customers about matters of fact. - Negotiate with customers to cease a complaint case. - Provide and summarize monthly report and submit to higher management. Show less



FIS

• United States
• Information Technology & Services
• 700 & Above Employee

• Service Delivery Analyst

  • Jan 2016 - Dec 2017

  - Provide technical support for resolution of customer systems problems, incidents, issues, requests and queries. - Liaise with application and infrastructure teams to resolve requests/issues in a timely manner. - User ServiceNow Service Management system for Asset Management and to record, document and track issue status and resolution. - Work with multiple vendors: ATM hardware and IP network, Local network carrier, datacenter, IT infrastructure hardware and software, ATM card, letter and statement printing and mailing. - Manage Change Management process with our client. CM process leader at local business unit. Establish and organizing Change Request documentation, follow up implementation, updating change status and ensure Change Requests are closed upon successful implementation. Show less



Bangkok Bank

• Thailand
• Banking
• 700 & Above Employee

• Customer Relationship Management (CRM)

  • May 2015 - Dec 2015

  - Manage and maintain good relationship with existing customers also handle customers’ problems and coordinate with other parties to solve problems in order to increase customer satisfaction. - Answer questions and give advice about the products of the bank. - Get problem and perform basic troubleshooting of customers resulting from the use of banking services and coordinate with the relevant authorities. - Manage and maintain good relationship with existing customers also handle customers’ problems and coordinate with other parties to solve problems in order to increase customer satisfaction. - Answer questions and give advice about the products of the bank. - Get problem and perform basic troubleshooting of customers resulting from the use of banking services and coordinate with the relevant authorities.



IT One

• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service IT Support (Senior Analyst)

  • Apr 2009 - Apr 2015

  - To be the best in IT support and services. Make proactive problems analyze from customers and collected their information to make a statistic records for better support in the future. - Daily use communication and co-ordination skills to bring the best service experienced to customer and send the cases that need a higher level of enhancement/solve to the responsibility team. - To be the best in IT support and services. Make proactive problems analyze from customers and collected their information to make a statistic records for better support in the future. - Daily use communication and co-ordination skills to bring the best service experienced to customer and send the cases that need a higher level of enhancement/solve to the responsibility team.