Experience

Starling Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Card Payments Operations Team Manager

  • Aug 2021 - Present

  London, England, United Kingdom

• Customer Service Team Manager

  • Sep 2019 - Aug 2021



Freelance; Self-employed Filmmaker

• Movies, Videos, and Sound
• 400 - 500 Employee

• Freelance Videographer

  • Apr 2015 - Aug 2021

  various Independent work and time keeping per interview Building a work ethic with game developers for further progression on interviews Editing and efficient display of work



Metro Bank (UK)

• United Kingdom
• Banking
• 700 & Above Employee

• Team Coach

  • Mar 2018 - Sep 2019

  Ilford, United Kingdom Managing the alongside my assistant manager and being a main point for my team and all teams on the site. Using softwares to assist with managing data and understanding why cards would be declined/working. This would include TSYS, T24, CRM and 4Tress. Helping the team with working on there standards on call and helping them understand the importance of customer service through the use of surveys. Providing feedback for errors along with performance to each team member. Running… Show more Managing the alongside my assistant manager and being a main point for my team and all teams on the site. Using softwares to assist with managing data and understanding why cards would be declined/working. This would include TSYS, T24, CRM and 4Tress. Helping the team with working on there standards on call and helping them understand the importance of customer service through the use of surveys. Providing feedback for errors along with performance to each team member. Running weekly/daily team meetings, providing each team member with relevant information which would include any banking changes and processes. Being a part of weekly Skype meetings which discuss changes for the following week, discussing all issues and changes. Challenging the banking processes. Helping to improve CSAT throughout the teams and focusing on individuals who have been having low NPS and CSAT throughout a number of weeks. Being a point of contact for the colleague and manager and giving them 121 coaching and feedback to improve on.

• ADR (AMAZE DIRECT REPRESENTATIVE)

  • Mar 2017 - Mar 2018

  having a knowledge about Metro Bank and its policies within the Store along with services provided over the phone. Bringing the best telephone experience to all customers, promoting the bank with that experience. Learning to create fans out of customers and providing great customer service over the phone. participating in E-learning courses which widen the knowledge on each of the product Metro Bank has to offer.



Optimus Search

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• IT Recruiter

  • Aug 2016 - Dec 2016

  Germany Building a client portfolio to create a gateway to business development within my niche technology sector in the German freelance market. Thriving for business development calls while maintaining cold calls to ensure the volume of activity throughout the day, maintaining a high quality of service to each Client with efficiency to cater to each companies wants and needs for candidates. Building a structured map of my market and client, creating a visual representation of the freelance market in… Show more Building a client portfolio to create a gateway to business development within my niche technology sector in the German freelance market. Thriving for business development calls while maintaining cold calls to ensure the volume of activity throughout the day, maintaining a high quality of service to each Client with efficiency to cater to each companies wants and needs for candidates. Building a structured map of my market and client, creating a visual representation of the freelance market in Germany on Bullhorn - data collection tool. Using tools like LinkedIn, Monster, Freelance.de and Xing.com to grow and establish my market, networking throughout the day to build a strong relationship with myself and the company with all candidates and clients. Show less



GAME Digital

• Retail
• 700 & Above Employee

• Senior Sales Assistant

  • Aug 2015 - Aug 2016

  London, United Kingdom Ensure all staff have a job throughout the day and to delegate correctly Ensure stock is correctly accounted for in delivery Team work with work colleagues to ensure maximum margin on sales Ensure customer service is high at all times on tills and shop floor Keeping the shop floor, back office and stock room tidy at all times Cashing up and morning till and safe checks to be done thoroughly

• Sales Associate

  • Sep 2013 - Jul 2015

  London, United Kingdom Westfield- Stratford branch Helping replenishing the shop floor Team work to ensure full sales throughout the day Keeping the shop floor tidy and maintained at all times for customer safety Helping customers attain maximum customers service.