Experience

Pro-Pac Packaging (Aust) Pty Ltd

• Australia
• Packaging and Containers Manufacturing
• 100 - 200 Employee

• IT Customer Support Representative

  • Sep 2021 - Present

  • Engaged with internal and external stakeholders constantly by establishing rapport and embedding a strong work culture via Microsoft Team, Microsoft Outlook and Zoom. • Maintain and monitor all network, telephony, security, and computer systems to meet the organization’s current and future requirements. • Monitor systems and identify performance issues proactively. • Work within strict time frames and elevate incidents within defined timeframes. • Handled every customer in line with client and company requirements to meet Key Performance Indicators (KPI's) and targets. • Participated inbound and outbound contacts (as required) within the required time frame. • Support all changes to infrastructure, hardware, software, and hosted applications. Show less



NOBLE OAK

• France
• Investment Management

• Systems Support Analyst

  • Jan 2021 - Jul 2021

  • Kept and managed business documentation for all IT related information and aided with administrative tasks. • Ensured first call resolution and immediate action to Service Desk support calls of as many incidents as possible and implemented policies, procedures and plans for all IT support services based on the framework and industry best practices. • Forwarded and coordinated reports making sure they are released on time on a scheduled or ad-hoc basis. • Ensuring customers are served in a friendly and efficient manner to maintain satisfaction. • Collaborating with team members to achieve daily tasks such as re-stocking products, resolving refund issues and meeting monthly sales targets • Communicating with the client and support team to collect requirements of the product / work expected • Ad-hoc administration requests including printer accessibility, system updates, shared drive access and record every detail to KT’s. Show less