Experience

EveryDay Labs

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Family Support Specialist

  • Oct 2022 - Present

  • Support and empower families by helping them navigate challenges and access necessary services and resources to improve their overall well-being. • Connect families with community resources, such as healthcare providers, social services, and educational programs. • Collaborate with multidisciplinary teams to ensure coordinated and comprehensive support for families. • Support and empower families by helping them navigate challenges and access necessary services and resources to improve their overall well-being. • Connect families with community resources, such as healthcare providers, social services, and educational programs. • Collaborate with multidisciplinary teams to ensure coordinated and comprehensive support for families.



Azusa Pacific University

• Higher Education
• 700 & Above Employee

• Program Representative

  • Sep 2017 - Jun 2022

  • Acted as the main liaison and customer service ambassador for prospective students, ensuring the delivery of precise information to promote program offerings through various communication channels such as phone, email, text, and mail. • Developed and implemented comprehensive community engagement strategies to enhance brand visibility, drive local community interest, and strengthen relationships with a variety of key stakeholders. • Built and maintained relationships with high school counselors, community organizations, and educational partners to promote enrollment opportunities. • Oversaw designated recruitment area and programs through coordination, promotion, facilitation of informational sessions, participation in college fairs, community events, and conducting interviews with potential students. • Collaborated with cross-functional teams to develop messaging and materials for program promotion. • Established and cultivated productive partnerships with higher education institutions to effectively promote educational programs by attending events at institutions to engage with students and connect with key personnel. • Organized and facilitated community events, workshops, and outreach programs to promote awareness, collaboration, and community partnerships including preview nights and orientation. • Nurtured relationships with community organizations and local government officials to support organizational initiatives. Show less



Carrington College California-San Jose

• Higher Education
• 500 - 600 Employee

• Enrollment Advisor

  • May 2015 - Sep 2017

  • Advised prospective students on admission requirements, academic programs, and financial aid options. • Guided students through the enrollment process while screening potential applicants and arranging campus interviews. • Developed and implemented communication strategies to inform, engage, and align students with their goals. • Advised students through program selection, test counseling, scheduling entrance exams, and discussing their results. • Created and executed strategic communication plans to promote organizational objectives and programs to drive potential applicant engagement and enhance brand reputation. • Facilitated admission presentations, orientations, guided tours, and hosted open houses throughout the community. • Conducted assessments to gather feedback from students to improve program development and community relation. • Efficiently managed interviews, enrollment applications, and incoming inquires, while conducting outbound calls. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Account Specialist

  • Feb 2007 - May 2015

  • Successfully assisted clients by addressing their inquiries, resolving issues, and proving exceptional customer service. • Provided personalized financial guidance and recommended banking products and services to meet clients’ needs. • Collaborated with internal teams, such as long officers and wealth management advisors, to deliver solutions to clients • Successfully assisted clients by addressing their inquiries, resolving issues, and proving exceptional customer service. • Provided personalized financial guidance and recommended banking products and services to meet clients’ needs. • Collaborated with internal teams, such as long officers and wealth management advisors, to deliver solutions to clients



Spelling Communications

• Public Relations Intern

  • Sep 2010 - Jan 2011

  Maintain media lists of all sorts with the program Vocus and Update social media networks and track all clipping books. Cold calling to Entertainment and Professional individuals. Push new businesses possibilities. Do extensive research for different types of work. Update and maintain an Editorial Calendar book. Administrative and clerical assignments executed well. Maintain office supplies, faxing, retrieve and disbursed mail. Answer all phones Take notes during all staff meeting Show less



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Pharmacy Clerk

  • Dec 2003 - Feb 2007

  Developed ability to work in a fast-paced atmosphere. Deal with all health insurance problems Work well with deadlines and time constraints as well as ability to prioritize tasks. Maintained excellent customer relations and developed customer rapport. Diplomatically resolved customers' complaints on as-needed basis. Learned to multi-task by working on 3 or more things at the same time. Executed all administrative and clerical assignments on deadline. Answer all phones, cash out register, file all documents Show less