Experience

Allianz Ayudhya

• Thailand
• Insurance
• 300 - 400 Employee

• Country Chief Health Officer

  • Jan 2022 - Present



Cigna Insurance Public Company Limited

• Thailand

• Chief Health Officer - Health Business Unit

  • May 2018 - Jan 2022

  - lead the planning, development, and execution of organization’s Health Strategic Business Unit, and lead the design of customer journeys and value propositions for medical insurance product lines serving both expatriate segments and local segments, as well as development of health capabilities including clinical services, new health system and solutions, and new distribution channels to accelerate growth toward health insurance business. - lead the planning, development, and execution of organization’s Health Strategic Business Unit, and lead the design of customer journeys and value propositions for medical insurance product lines serving both expatriate segments and local segments, as well as development of health capabilities including clinical services, new health system and solutions, and new distribution channels to accelerate growth toward health insurance business.



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• • Oct 2015 - Apr 2018

  - responsible for planning, development, and execution of organization’s marketing strategy, and leading the design and execution of Direct to Consumer strategy that generate revenue by increasing sales throughout customer’s life time as well as leading the design of customer journeys for various product lines to produce desired customer experience and deliver the brand promise.

• • Mar 2014 - Sep 2015

  - responsible for leading design and execution of marketing strategy, the design of customer journeys, and delivery of after-sales customer touch-points and insurance operations that will produce the desired customer experience and deliver the brand promise.

• • Feb 2010 - Feb 2014

  - responsible for strategic planning and exection in all aspects of Cigna Thailand’s operations including Policy Administration, Claim, Underwriting, Quality Assurance, Customer Service, Retention, and IT.

• • Dec 2009 - Jan 2010

  - strategic planning and Private Medical Insurance development for Cigna Thailand.



Bumrungrad International Hospital

• Thailand
• Hospitals and Health Care
• 700 & Above Employee

• Consultant

  • Jun 2009 - Nov 2009

  Datawarehouse and MIS Datawarehouse and MIS



Bupa Health Insurance

• • Aug 2006 - May 2009

  With the experiences in health insurance company, Napha has a proven record as Operations Director who managed 90 operation staffs. By implementing business process review, staff’s competency analysis, and team restructuring, the operation teams can improve their efficiency and productivity and result in reduction in headcount to from 90 to 70, and the improvement in service turnaround time from 50% in 2006 to 94% in Mar 2009 for claim payment processed within 3 days, and increasing in customer satisfaction from 35% in 2006 to 61% in Mar 2009. Show less

• • Apr 2005 - Aug 2006

• • Jan 2001 - Jul 2006

• • Sep 1998 - Dec 2000

• • Jun 1998 - Aug 1998



Soon Hua Seng Group

• Business Development

  • Jul 1996 - May 1998



TelecomAsia Corpoation Limited

• System Analyst

  • Nov 1992 - Dec 1993