Experience

MAYFAIR INTERNATIONAL TECHNOLOGIES, INC.

• Philippines
• Technology, Information and Internet
• 1 - 100 Employee

• Regional Manager

  • Mar 2014 - Present

  Experience working in international and multi-cultural settingWritten and verbal Fluency in both Thai and English languagesExperience working with and alongside Company’s Top ExecutivesLiaise with different office branches here and abroadCollaborate with IT team in finding the right business solutions provider for the company's various needs: SMS, IP Address, Telecom, Website and the likeSupport other projects of the superior and top managementResponsible for filling in and finding the right talents for the team’s various positionsWork with finance and accounting department in auditing the affiliate commissionSolid Marketing Experience;Experience in preparing promotional materials – both online and offline marketing campaignsExperience in using social media to promote, generate leads and customersResponsible in adding more game platforms in the company’s main websiteExperience in dealing with media and finding the possible media channelsCreate and implement the promotions for the playerAnalyze the market and competitorsManage the SEO and Google Adwords teamProvide more convenience for the players regarding payment channels, game options, promotion and game preferencesRetaining and looking after the VIP playersSolid Management Skills;Experience in training and passing knowledge to staff and colleaguesExperience in dealing with affiliate partners Manage the web designer teamManage and lead a customer service team to meet and exceed the KPIsAchieve the KPI and the goal set approved by the directorDouble check and manually audit the dataMaintain good relationship with affiliate partners including assisting them to grow their businessEvaluate the employee performanceMaking decision in selecting and finding the casino game providersResponsible in forecasting the team’s overall budgetCreate weekly report for the directorResponsible for payment approval such as affiliate commission payout, media payment, salary and bonus increment Show less

• SEA Customer Service Leader

  • Nov 2013 - Mar 2014

  • Monitors CSRs chat and call procedures and ensure that the team meets the daily target with precision.• Supervise the team on executing tasks in order to meet the Company’s goals and customer’s satisfaction.• Assess, evaluates, and appraise monthly CS performance and rapport.• Excellently addresses Customer’s inquiries that have been escalated from the CS team. (Extensive customer service experience)• Creates monthly report and consolidates the team’s KPI result for improvement.• Coordinates and collaborates with relevant departments to resolve certain issues and problems arising during the business operation. • Participates in special projects and activities, and other marketing effort.• Consolidates customers’ feedback and forwards to Marketing Brand Manager • Contributes to project development in line to achieving Company’s goals.• Facilitates training to marketing staff on how to penetrate Thai Market.• Actively involved in the decision making for hiring new Thai staff.• Translates, edits, and proofreads Web site content. Show less


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• India
• Truck Transportation
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