Experience

Adhestick Innovations

• Israel
• Chemical Manufacturing
• 1 - 100 Employee

• Global Account Manager & Export Specialist

  • Jun 2021 - Present

  • Lead successful customer relations initiatives, fostering mutually beneficial partnerships. • Utilize data-driven insights to align sales efforts with existing and potential client volumes. • Innovate product offerings to maximize revenue and meet evolving customer needs. • Prioritize customer satisfaction by swiftly resolving inquiries and addressing concerns. • Empower senior management with comprehensive reports, forecasts, and market intelligence. • Optimize export… Show more • Lead successful customer relations initiatives, fostering mutually beneficial partnerships. • Utilize data-driven insights to align sales efforts with existing and potential client volumes. • Innovate product offerings to maximize revenue and meet evolving customer needs. • Prioritize customer satisfaction by swiftly resolving inquiries and addressing concerns. • Empower senior management with comprehensive reports, forecasts, and market intelligence. • Optimize export operations through strategic planning and collaboration with shipping partners. • Ensure compliance with regulatory requirements, maintaining smooth export processes. • Champion continuous improvement, leveraging technology and industry best practices. Show less



Bright Logistics

• Israel
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Manager

  • Jun 2020 - Jun 2021

  • Conduct market research to identify potential clients and develop strategies to approach them. • Conduct in-person meetings with potential clients to showcase company services and negotiate proposals for air/marine import and export, customs brokerage, and related services. • Maintain ongoing customer relationships by providing exceptional customer service, addressing questions, resolving problems, and handling complaints in a timely and effective manner. • Identify, define, and… Show more • Conduct market research to identify potential clients and develop strategies to approach them. • Conduct in-person meetings with potential clients to showcase company services and negotiate proposals for air/marine import and export, customs brokerage, and related services. • Maintain ongoing customer relationships by providing exceptional customer service, addressing questions, resolving problems, and handling complaints in a timely and effective manner. • Identify, define, and analyze customer needs to develop tailored solutions and monitor progress. • Communicate effectively with agents and service providers globally through written and oral engagements. • Prepare and issue invoices for agents and customers. Show less



Ruth Cargo Ltd.

• Israel
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Export Coordinator/Export tracing supervisor

  • Nov 2016 - Jun 2020

  • Streamlined quoting and proposal generation for clients and agents, ensuring professionalism and timeliness. • Oversaw end-to-end export process, ensuring compliance with regulations and standards. • Prepared accurate and comprehensive documentation for various transportation modes and customs procedures. • Negotiated competitive rates with airlines, freight agents, and carriers for international freight forwarding. • Issued invoices promptly and accurately to agents and… Show more • Streamlined quoting and proposal generation for clients and agents, ensuring professionalism and timeliness. • Oversaw end-to-end export process, ensuring compliance with regulations and standards. • Prepared accurate and comprehensive documentation for various transportation modes and customs procedures. • Negotiated competitive rates with airlines, freight agents, and carriers for international freight forwarding. • Issued invoices promptly and accurately to agents and customers. • Proactively communicated shipment details and updates to vendors via automated system updates, email and phone. • Ensured seamless and timely delivery through comprehensive end-to-end shipment follow-up. • Demonstrated problem-solving skills and maintained effective communication with global clients and agents. Show less



Super-Pharm

• Israel
• Retail
• 700 & Above Employee

• Main Office Customer Service Representative

  • Jan 2012 - Feb 2013

  Herzliya, Tel Aviv District, Israel • Respond to customer inquiries in a timely and professional manner, ensuring exceptional customer service is provided at all times. • Quickly and effectively resolve challenges faced by customers and store managers, following up to ensure remediation is achieved. • Maintain high levels of quality control, constantly seeking new ways to improve the customer service experience.