Experience

WelbeHealth

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Center Manager

  • Apr 2022 - Present

  Facilitate Interdisciplinary Team meetings (IDT) involving eleven required disciplines, with the goal of ensuring compliance with PACE regulations Responsible of the operations of the day program such as implantation of therapeutic engagement for participants, dietary services, reception services, and personal care activities



Belmont Village Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Programs

  • Apr 2021 - Apr 2022

  Westwood, California, United States Coordinate and plan programming for Independent, Assisted Living, and Memory Care programs. Plan and organize venders and events for Resident engagement and parties. Manage the activity program leaders, concierge team, drivers, valet, caregivers and nurses that run the operations for wellness team and program teams.

• Memory Care Director

  • Jan 2018 - Apr 2021

  Greater Los Angeles Area -Manage the programming, care, and operations of approximately 70 dementia care residents in the Neighborhood program and Circle of Friends program. -Oversee the operations team of the memory care unit including the team of caregivers, enrichment activity leaders, and wellness nurses. -Trained to teach Advanced Dementia Training to staff: a state-required class to teach the staff the fundamentals of dementia. -Ensure compliance with regulations, policies and procedures -Ensure… Show more -Manage the programming, care, and operations of approximately 70 dementia care residents in the Neighborhood program and Circle of Friends program. -Oversee the operations team of the memory care unit including the team of caregivers, enrichment activity leaders, and wellness nurses. -Trained to teach Advanced Dementia Training to staff: a state-required class to teach the staff the fundamentals of dementia. -Ensure compliance with regulations, policies and procedures -Ensure operational functions and decisions are made within budget -Build positive employee relationships through fair and consistent application of company policies -Ensure quality of service continuity and consistency for high resident satisfaction -Actively communicate health and safety information to employees and lead in accident, injury and illness prevention activities.

• Operations Trainee

  • May 2017 - Jan 2018

  Greater Los Angeles Area -The Operations Trainee Program is designed to train and prepare the participant for an upper management position within the company. -The Operations Trainee learns the fundamentals of operation such as administration, employee and community relations, resident and family management, memory care and activities. -Trained to teach Advanced Dementia Training to staff. A state-required class to teach the staff the fundamentals of dementia. -Compile Cognitive Assessment using MOCA on… Show more -The Operations Trainee Program is designed to train and prepare the participant for an upper management position within the company. -The Operations Trainee learns the fundamentals of operation such as administration, employee and community relations, resident and family management, memory care and activities. -Trained to teach Advanced Dementia Training to staff. A state-required class to teach the staff the fundamentals of dementia. -Compile Cognitive Assessment using MOCA on residents to ensure care is appropriate. -Worked on special project of minimizing Overtime Percentage utilizing OnShift to ensure Payroll accuracy. -Travelled to several Belmont Village locations to receive training on management, leadership, and operations. -Supported the management team with staffing, systems management, family meetings, and staff relations.

• Community Relations

  • Feb 2016 - May 2017

  Hollywood Hills -Assisted the Inside Sales Director and Outside Sales Associate. -Held the responsibility of a Move-In Coordinator and Hospitality Manager to support the transition of residents who moved in the senior living community. -Ensure sales service fulfillment through follow-up communication and computer tracking systems (Sensys) -Participate in Marketing Events and follow up with referral sources -Communicated with doctors and medical entities to retrieve required physician's paperwork… Show more -Assisted the Inside Sales Director and Outside Sales Associate. -Held the responsibility of a Move-In Coordinator and Hospitality Manager to support the transition of residents who moved in the senior living community. -Ensure sales service fulfillment through follow-up communication and computer tracking systems (Sensys) -Participate in Marketing Events and follow up with referral sources -Communicated with doctors and medical entities to retrieve required physician's paperwork. -Audit resident files for accuracy and required documentation -Provide community tours for prospective families. This includes knowing the features, advantages, and benefits of the Belmont Village Senior Living facility and service programs to present this information and tour customers



CarePatrol Franchise Systems, LLC

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Community Relations, Certified Senior Adviser (CSA)

  • Jun 2015 - Mar 2016

  Orange County, California Area -Helped families find safe and quality assisted living, independent living, and memory care communities and nursing homes. -Maintain relationships of trust with key area physicians, medical communities, and entities which have a significant senior clientele. -Know and understand the senior living communities, specialized nursing facilities, and independent living communities in the area through in-person visits, partnership, and marketing. Maintain a full understanding to services… Show more -Helped families find safe and quality assisted living, independent living, and memory care communities and nursing homes. -Maintain relationships of trust with key area physicians, medical communities, and entities which have a significant senior clientele. -Know and understand the senior living communities, specialized nursing facilities, and independent living communities in the area through in-person visits, partnership, and marketing. Maintain a full understanding to services, prices, and programs of partnered communities. -Plan, organize, and participate in marketing events and seminars to promote Care Patrol sales service fulfillment by maintaining communications with residents, families, and partnered communities. Show less



Teavana

• United States
• Retail
• 300 - 400 Employee

• Manager

  • Feb 2013 - Jun 2015

  Costa Mesa, CA -Observed, coached, and provided feedback to partners to improve customer experience and sales results. -Developed effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected. -Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement. This provided coaching and direction to the team to achieve sales and operational… Show more -Observed, coached, and provided feedback to partners to improve customer experience and sales results. -Developed effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected. -Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement. This provided coaching and direction to the team to achieve sales and operational goals. -Delegated appropriate responsibilities and practices to store partners to ensure flow of operations. -Resolved customer complaints regarding sales and service. Show less



DWM Financial Group

• Administrative Assistant

  • May 2011 - Jan 2013

  Sacramento, California Area -Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors. -Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. -Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. -Coordinate and direct office… Show more -Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors. -Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. -Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. -Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. -Helped the company become "paperless". Generated written documents and set up and maintained a new method of document fulfillment. -Conducted monthly audit of files so that all documents are up to code based on required state standards. -Supported the development and planning of client events and marketing for potential clients. Show less