Experience

Fiftyfive5, part of Accenture Song

• Australia
• Market Research
• 200 - 300 Employee

• Account Manager

  • Apr 2023 - Present



pollinate

• Australia
• Market Research
• 1 - 100 Employee

• Research Manager

  • Mar 2022 - Feb 2023

  - Designed insightful questionnaires that demonstrate an understanding of the brand, category, market and client issues - Contributed strongly to analysis meetings and brainstorming sessions - assisted in presentation planning, providing ideas for presentation content, flow, and anlaysis - Managed the project to schedule, ensuring the project meets timings and costs with clients, suppliers, and relevant team and maintained the job files with relevant information - Worked closely with programmers to run the survey, testing survey link, checking and cleaning data to ensure the quality for analysis - Maintained regular client contact during the fieldwork and analysis to keep the client well informed at all stages of the market research process Show less



IDP Education Ltd

• Australia
• Education Administration Programs
• 700 & Above Employee

• Customer Support Coordinator

  • May 2021 - Feb 2022

  - Contacted new customers and nurturing relationships with existing customers in alignment with company's campaigns to qualify and create sales opportunities for the business - Ensured the CRM's accuracy by updating all customer details and assigning tasks to relevant team members - Guided customer's interest in company's services by securing appointments with relevant team members for further consultation - Analysed customer interactions to provide actionable insights to the marketing team to capture prospective customer interest - Performed above and beyong to resolve customer's enquiries to creat positive customer experience Show less



Auchan Retail

• France
• Retail
• 700 & Above Employee

• Customer & Market Intelligence - Senior Executive

  • Jul 2017 - Jun 2018

  Career achievements: - Proposed optimum solutions for research projects with a positive budget variance - Supported the brand specialist in successfully launching Auchan’s private labelled cosmetic products - Managed research and data team to track sales and marketing performance Career achievements: - Proposed optimum solutions for research projects with a positive budget variance - Supported the brand specialist in successfully launching Auchan’s private labelled cosmetic products - Managed research and data team to track sales and marketing performance



Nielsen

• United States
• Technology, Information and Media
• 700 & Above Employee

• Executive at Retail Measurement Service

  • Aug 2015 - Jun 2017

  Career achievements: - Achieved promotion to Executive position only after 6-month trainee program - Led the account of the largest FMCG conglomerate in Vietnam and multinational accounts across various categories to enhance business performance of clients - Mentored trainees to be on board quickly and to get involved in main workflow Career achievements: - Achieved promotion to Executive position only after 6-month trainee program - Led the account of the largest FMCG conglomerate in Vietnam and multinational accounts across various categories to enhance business performance of clients - Mentored trainees to be on board quickly and to get involved in main workflow