Diversity and Inclusion Committee Member

• Jul 2022 - Present

Creating meaningful opportunities for NSW AHRI members to learn about topical D&I issues and to connect with others in the HR profession. Creating meaningful opportunities for NSW AHRI members to learn about topical D&I issues and to connect with others in the HR profession.

Senior Manager, Human Resources

• Jan 2021 - Present

Human Resources Manager

• Oct 2018 - Jan 2021

I lead a small team responsible for the delivery of key strategic HR processes and initiatives by working with the management teams across various areas of the business including Asset Finance, Operations, Finance and Treasury, and I sit on the executive team of the Asset Finance division.We provide professional advice and support on best practice in recruitment & selection, performance management, talent identification & management, diversity & inclusiveness and competency development.

Manager - HR Business Partners

• Nov 2016 - Oct 2018

I lead a small team responsible for the delivery of key strategic HR processes and initiatives by working with the management teams across all areas of the business. We provide professional advice and support on best practice in recruitment & selection, performance management, talent identification & management, diversity & inclusiveness and competency development.

Human Resources Business Partner

• Feb 2016 - Nov 2016

I am responsible for the delivery of key strategic HR processes and initiatives by working with the management teams in my area of responsibility, including Asset Finance, Sales and Marketing. I provide professional advice and activities across various HR topics including recruitment & selection, performance management, talent identification & management, diversity & inclusiveness and competency development.

Director

• Apr 2014 - Feb 2016

The focus of Turning Point Training and Education is to empower you in your career, employment and business potential through education. Whether you are looking for work, a promotion, a career change or wanting to engage your employees even more, Turning Point can offer you a solution through higher education options to help you achieve your goals. The focus of Turning Point Training and Education is to empower you in your career, employment and business potential through education. Whether you are looking for work, a promotion, a career change or wanting to engage your employees even more, Turning Point can offer you a solution through higher education options to help you achieve your goals.

HR Business Partner

• Sep 2012 - Dec 2014

I was responsible for the development of key strategic HR partnerships by working with the management teams in my area of responsibility, including Retail, Wholesale and IT. I provided professional advice and facilitated activities across various HR topics including Recruitment & Selection, Performance Management, Talent Identification, Diversity & Inclusiveness, Training & Development, Workers Compensation and EBA Negotiations.

Senior Human Resources Advisor

• Mar 2005 - Aug 2012

I was responsible for HR transactional activities for the NSW employee base (circa 400) including recruitment & selection, performance management, training & development, personnel file management, workers compensation and EBA negotiations.

Media and Events Coordinator

• Jan 2004 - Nov 2004

I assisted the National Marketing Manager of Volvo Trucks in the coordination of marketing activities including events, advertising and editorials. Events included truck shows, conferences and golf days. I liaised closely with advertising and event suppliers and journalists. I assisted the National Marketing Manager of Volvo Trucks in the coordination of marketing activities including events, advertising and editorials. Events included truck shows, conferences and golf days. I liaised closely with advertising and event suppliers and journalists.

Call Centre Team Leader

• Apr 2000 - Jul 2003

I managed up to 20 call centre staff across various teams including Customer Service, Internet Banking and Commercial Finance.I was responsible for all team recruitment, induction, coaching, development and performance management.Key Achievements:✔Successfully reviewed and consolidated two separate bank (BankSA and St George) policies and processes, consolidating to one system and delivering to over 50 call centre staff.✔Successfully championed the worst performing call centre team into one of the highest performers.

Training & Development Coordinator - Call Centre

• Jan 1998 - Jul 2000

I was responsible for developing and facilitating training to various call centre teams including Phone Banking, Internet Banking, Business Banking and Commercial Finance encompassing over 60 employees.I created and managed an internal team of evaluators to assess the phone technique and product knowledge of all employees to continuously improve the standards. I also developed and managed a project team to investigate and disseminate competitor analysis product information.Key Achievements:✔A founding member of the St George Bank Call Centre Evaluation Team that developed call centre standards for over 500 employees.✔Developed the role of Training & Development Coordinator that did not previously exist due to the demands of the business.

Call Centre Business Banking Advisor

• Jan 1996 - Jan 1998

I was a Call Centre Operator handling inbound calls from potential and existing business banking customers. I provided product and account information, maintaining the KPI's outlined for the team.

Branch Advisor

• Mar 1993 - Jan 1996

I provided face-to-face customer service, various monetary transactions and information on the Bank's suite of products.