Experience

Curve

• United Kingdom
• Financial Services
• 100 - 200 Employee

• CDD & KYC Specialist

  • Jul 2022 - Present

  London, England, United Kingdom Conduct EDD investigations for high-risk customers and non UK/EEA customers, regularly screen customers against various sanctions lists and government watchlists, regularly review potential PEPs, monitor transactions of those who were confirmed peps for suspicious activities, provide training to new members of the CDD/KYC Team, utilise Onfido for customer identity verification and Comply Advantage for PEP/Sanction reviews

• CDD & KYC Associate

  • Nov 2021 - Jul 2022

  Conducted EDD investigations for high-risk customers and non UK/EEA customers, regularly screened customers against various sanctions lists and government watchlists, regularly reviewed potential peps, utilised Onfido for customer identity verification and Comply Advantage for PEP/Sanction reviews

• Customer Experience Champion

  • Dec 2019 - Nov 2021

  Answered inbound customer support queries via email, telephone & live chat. Captured customer feedback. Assisted in training new Customer Experience Champions. Utilised Stripe, Amazon Workspace, Checkout and SmartClient to assist in resolving customer queries.



Baukjen & Isabella Oliver (House of Baukjen)

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Advisor

  • Sep 2019 - Dec 2019

  London, England, United Kingdom Responded to customer inquiries, questions, and concerns via various communication channels, including phone and email. Handled order processing, including order placement, tracking, and ensuring timely delivery to customers. Developed a deep understanding of the brands' products, fabrics, sizes, and sustainability practices. Assisted customers with returns, exchanges, and refund requests.



Devon Doctors

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Service Representative

  • Dec 2018 - Jun 2019

  Exeter, England, United Kingdom Scheduled appointments for NHS patients in accordance with the established protocols and guidelines. Assessed the urgency of patient calls and directed them to appropriate medical services. Advised on self-care based on established protocols. Accurately registered new patients and updated existing patient records.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Advisor

  • Jun 2018 - Oct 2018

  Exeter, England, United Kingdom Provided assistance to customers who had questions, concerns, or complaints after their flight. Post flight issues related to baggage issues, flight delays, cancellations, or general inquiries. Processed refund requests and issued travel vouchers or compensation to eligible customers.



Call Assist Ltd

• United Kingdom
• Automotive
• 1 - 100 Employee

• Rescue Co-ordinator

  • Mar 2018 - Jun 2018

  Colchester, England, United Kingdom Coordinated and managed the emergency response process when customers call for roadside assistance or rescue services. Handled incoming calls from customers, understanding their needs, and providing appropriate assistance or dispatching rescue teams as necessary. Coordinated with available service providers or emergency teams to dispatch them to the customer's location efficiently. Verified the customer's location accurately to ensure that the dispatched rescue team reached them without delay.



GFM CLEAR COMMUNICATIONS LTD

• United Kingdom
• Advertising Services

• Sales Representative

  • Nov 2017 - Jan 2018

  Colchester, England, United Kingdom Made outbound calls and reached out to potential customers to introduce BT's products and services, initiated sales conversations, and generated interest. Developed a deep understanding of BT's products and services to effectively communicate their features and benefits to potential customers. Met sales targets and quotas set by the company.



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Seasonal Sales Associate

  • Nov 2016 - Jan 2017

  Colchester, England, United Kingdom