Experience

GTT

• Guyana
• Telecommunications
• 300 - 400 Employee

• Business Development Manager

  • Sep 2022 - Present

  Build and maintain strong, long-lasting customer relationships in the Top Tier business portfolioAssist in developing and implementing sales strategies to achieve the department’s goalsProspect for new clients via sales calls, direct mail, email and networking events; Follow up on leads generated through retail stores, research, promotional events or referral from customers to meet or exceed Sales Targets.Organize or participate in activities, conferences, information seminars and community events to help promote the company’s business programDevelop and propose effective solutions to fulfill business clients’ needs.Negotiate contracts and close agreements to maximize profit inclusive of Contract renewals.Manage the sales process & Service delivery- solicitation, pricing, acquisition, sale delivery, and post-sale follow up (handsets & Mobile Activation)Proactively work to improve customer experience by keeping current with the latest developments in industry, identifying best-in-class business processes and practices. Show less

• Business Sales Executive

  • Aug 2021 - Nov 2022

  Build and maintain strong, long-lasting customer relationships in the Top Tier business portfolio. Assist in developing and implementing sales strategies to achieve the department’s goals. Prospect for new clients via sales calls, direct mail, email and networking events; follow up on leads generated through retail stores, research, promotional events or referral from customers to meet or exceed Sales Targets. Manage the sales process at each stage – from solicitation, pricing, acquisition, sale delivery, and post-sale follow up. Prepare daily and periodic reports on sales performance, trends, operations, account status, etc. Show less

• Key Account Manager

  • Sep 2020 - Jul 2021

  Build and maintain th assigned portfolio by fostering strong, long-lasting customer relationships and monitoring account performance. Monitor account performance trends to identify sales opportunities or declining performance and implement remedial actions. Cross-sell and upsell with the assigned portfolio, to deliver better customer value and value for GTT. Organize or participate in activities, conferences, information seminars and community events to help promote the company's business program. Manage the after-sale process including proactive calls, visits, account monitoring for trends, proactive resolution of issues, etc. Develop and propose effective solutions to fulfill business clients' needs. Proactively work to improve customer experience by keeping current with the latest developments in industry, identifying best-in-class business processes and practices. Assist in developing and implementing sales strategies to achieve the department's goals. Show less



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Personal Banking Officer

  • Apr 2019 - Aug 2020

  Responsible for contributing to the branch’s overall success by achieving individual sales targets through meeting the financial needs of mid-market retail customers by providing practical advice and superior customer service. In addition, the PBO will identify referral opportunities to other areas of the business (Premium Banking, Small Business, Wealth Management, Corporate and Commercial) and comply with all operational policies and regulations. Responsibilities also extends for meeting/exceeding weekly, monthly and annual sales targets and sales productivity goals along with other objectives relating to customer service, number of products per successful appointment, operational effectiveness, teamwork and personal development. The PBO is expected to provide straightforward and knowledgeable service to create a relationship of mutual trust and confidence with branch customers and colleagues. Show less

• Special Activities Adjustor

  • Nov 2017 - Mar 2019

  Power of Sale Coordinate and execute timely service for Court documents and affidavits with respect to seizure of assets, both prior to or after Judgement on accounts in Litigation. Recommends reserve prices on foreclosure/ power of sale. Effective communicate and coordination with Attorneys and Court Officials with advertising and selling of assets seize. Recommends settlement in reserve/list prices as appropriate. Conducts timely and constructive collection activity by telephone, letter or appropriate means to facilitate finalization of accounts by offering settlements, entering payments arrangements on accounts in litigation in an effort to maximize recovery ratios. Repossession and Recoveries Monitoring Bailiffs, Storage Unit and other third parties; thorough follow ups and ensuring that policies are followed through out a sale process; advertising, preparing the relevant sale correspondence, facilitating the conveyance. Conducts timely and constructive collection activity by telephone, letter or appropriate means to facilitate finalization of accounts by offering settlements, entering payments arrangements on accounts in repossession assigned and loan in a Non Performing Status in an effort to maximize recovery ratios. Show less

• Back End Adjustor

  • Nov 2015 - Oct 2017

  Responsible for setting, negotiating and meeting specific goals that will result closure of matters primarily Non Performing, Bad Debt and Charged Off Accounts by but not limited to offering settlements, entering payments arrangements.

• Front End Adjustor

  • Jan 2014 - Oct 2015

  Responsible for the maximization of collection recoveries on assigned retail accounts while minimizing costs and losses. Conducts timely, effective collection follow up activity on assigned retail accounts in varying stages of arrears. Expected to use a great deal of creativity and inspiration in problem management to prevent transfers to Non Performing Status.

• Administrative Assistant

  • Jun 2013 - Dec 2013

  Assist in the coordination and completion of the daily administrative routine including but not limited to, the processing of incoming/ outgoing mails, word processing, maintain and update logs/ reports, filing and receptionist duties.