Experience

Moniepoint Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Support Officer (Remote)

  • Dec 2021 - Present

  • Maintained up-to-date knowledge of product and service changes. • Promptly responded to inquiries and requests from prospective customers. • Investigated and resolved customer inquiries and complaints quickly. • Reduced process inconsistencies and effectively stayed on best practices and protocols. • Enhanced productivity levels by anticipating needs and delivering outstanding support. • Increased efficiency and team productivity by promoting operational best practices. • Conducted surveys to determine customer opinion of products and services. • Met customer call guidelines for service levels, handle time and productivity. • Listened to customers' questions and concerns to provide answers or responses. • Exhibited high energy and professionalism when dealing with ccustomers’ and staff. • Employed comprehensive benchmarks to establish and monitor customer service standards. • Provided excellent customer service by efficiently resolving issues and responding to inquiries. • Educated customers about billing, payment processing and support policies and procedures. • Managed customer service effectiveness by monitoring performance and assessing metrics. • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction. • Provided customers with updates and periodic statements on service developments and changes in trends. • Collected customer information and analyzed customer needs to recommend potential products or services. • Promoted available products and services to customers during service, account management, and order calls. • Managed timely and effective replacement of damaged or missing products. • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Show less