Experience

Jubilee Allianz General Insurance Kenya Limited

• Kenya
• Insurance
• 1 - 100 Employee

• Underwriter

  • Jun 2022 - Present

  Evaluating risks proposed and prescribe rates and terms commensurate with the level of risk before acceptance.Reviewing renewal notices based on claim experience.Preparing monthly reports; loss ratios, renewal notices,lapsed reports etc.Processing premium refund to clients.Providing quotations to intermediaries and clients.Preparing and processing debits/credits endorsements for both renewals and new business.Reconciling underwriting issues.

• Client experience

  • May 2017 - Jun 2022

  Auditing and analysing digital advertising costs, returns and measuring conversion rates.Effectively resolving clients' inquiries and complaints.Executing and measuring conversion rates by engaging online product prospects to drive business growth.Account management by monitoring social media presence.



Citimarket.Com Online Marketplace Limited;

• Nairobi, Kenya

• Head of Customer Service

  • Sep 2016 - May 2017

  Evaluating marketing campaigns to know the number of prospects who acted on the call to action. Working hand in hand with the marketing team to put up posts on the website. Building and maintaining sustainable relationships with clients and prospects through live chat and social media platforms. Providing other product or service information to assist customers in deciding about the product to buy. Handling complaints: providing appropriate solutions and alternatives within the time limits and following up to ensure resolution. Analyzing customers' complaints and recommending solutions. Show less



International School of Advertising

• Nairobi, Kenya

• Communications and Marketing Officer

  • Apr 2016 - Aug 2016

  Creating and developing an awareness of the company's products; courses offered. Planning upcoming events and ensuring they flow as stipulated. Pitching to potential clients and getting them to enroll in the institution. Working with agencies to create marketing materials for events. Updating clients' databases. Creating and developing an awareness of the company's products; courses offered. Planning upcoming events and ensuring they flow as stipulated. Pitching to potential clients and getting them to enroll in the institution. Working with agencies to create marketing materials for events. Updating clients' databases.