Guest Services Specialist

• Aug 2021 - Present

Customer Service Specialist OTR

• Oct 2020 - Jul 2021

Personal Emergency Response System Installer

• Jan 2019 - Dec 2020

 Schedule appointments with clients for installation  Install device, enter data into portal  Guide clients with both simple and complex self-installations remotely over the phone when necessary  Answer all client questions and provide a smooth experience  Schedule appointments with clients for installation  Install device, enter data into portal  Guide clients with both simple and complex self-installations remotely over the phone when necessary  Answer all client questions and provide a smooth experience

• May 2019 - Oct 2020

 Management of Human Resource paperwork and files for incoming and outgoing employees; assist 80+ staff with benefits package questions Ensure Federal and State HR compliance; address employee HR matters Assist with employee policy updates and adherence Compare health, dental and other insurance policies and organize enrollments; coordinate enrollments for retirement plan Facilitate procurement and deployment of new technology; review and manage contracts; sole liaison between the organization and product/tech support reps Configure and issue all employee technology; ensure security compliance Troubleshoot and resolve IT issues over the phone for 80+ staff with varying levels of technology literacy Manage Google Suite, O365, MaaS360 and VOIP phone system portals as well as the company website Administrative support to Executive Director  Coordinate grant submissions Record Board meeting minutes Coordinate room bookings Receive all incoming calls and respond to inquiries from staff, clients, partners and the general public Supervise special projects staff The Family Resource Center's mission is to build healthier families and stronger communities through positive relationships, programs and collaboration in the North Country. Show less

• Feb 2016 - May 2019

 Direct administrative support to Program Director Administrative support to 5 Site Directors and @25 staff Management of budgets  Strengthen and expand community partnerships and relationships Maintain database Survey and data collection, tabulation and analysis Monthly activity calendars and newsletters, pamphlets, permission forms Fundraising Event planning and implementation Staff Evaluations Surveys and data collection, tabulation and analysis PowerPoint PresentationsProject Youth's mission is to provide students in grades K-8 with diverse, educational, active, engaging and fun activities in a safe and supportive environment where students can reach their full potential and develop confidence without limitations. Show less

• Sep 2014 - Feb 2016

 Knowledge of and compliance with NH DHHS Childcare Licensing Standards Manage budgets  Strengthen and expand community partnerships and relationships Maintain database Surveys and data collection, tabulation and analysis Plan family/community events Delivering services to 35-45 students Homework help Training staff to create and implement scaffolded lesson plans linking to NH Common Core Troubleshoot and resolve student behavior issues and guide staff in positive behavior management practices Staff evaluations Lead health and nutrition, environmental science and STEM curriculums  Monthly activity calendars and newsletters, pamphlets, permission forms Preparation of daily USDA approved snack menus and serving  Fundraising Event planning and implementation Partnership development with local companies and organizations Coordinate with Site Directors and school day staff for consistent practices Prepare and facilitate age appropriate, experiential enrichment activities for grades K-8 students Show less

• Nov 2013 - Sep 2014

 Leadership of programs hosted in five schools serving @180 students in grades K-8  Provide quality, hands-on staff development, support and supervision for @25 staff  Management of funding from Federal, State, local and small grants  Co-write two NH 21 CCLC grants and fulfillment of the terms there-in  Completion of required annual reports in relation to funding and program goals Projecting and balancing budgets Performing background checks and employee hiring forms Show less

• Sep 2009 - Nov 2013

• Nov 2005 - Nov 2013

 Produce written lesson plans and deliver age appropriate, experiential enrichment activities Creation of client accounts in QuickBooks; billing/payments  Conversion to new billing management database  NH DHHS Child Care Web Billing File management Answering phones, Copying, Faxing, Bulk Mailing Verbal and written communication Policy manual updates and compliance Registration forms and document creation with Microsoft Office Programs Press releases Office, program, and first aid supply inventory/ordering Show less

Machine Operator Specialist/Administrative Assistant

• May 1993 - Nov 2005

 Secondary support for Plant Manager and 4 Production Supervisors  Facilitated communication with the Head Plant in New York  Quality control of incoming paperwork  Payroll data entry and reports  Plant inventory reporting  Supply orders  Truck receivables  Answering phones  Filing  Inter-office mailings  Trained third in line Administrative Assistant  Supported the manufacturing team as a lead operator mastering all machine operating positions within the plant and trained most incoming personnel. Consistently met and exceeded work quota, receiving highest payout of bonus. Show less