Experience

Bluegrass Hospitality Group

• United States
• Food & Beverages
• 100 - 200 Employee

• Server

  • May 2017 - Present

  Increased sales significantly by upselling higher-end products to customers. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Cultivated warm relationships with regular customers. Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior. Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.



Little Caesars Pizza

• Food & Beverages
• 700 & Above Employee

• Shift Coordinator

  • Aug 2015 - Jun 2017

  Monitored and improved performance of teams and individual employees. Delegated tasks to team members and assessed compliance. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Enforced company policies and regulations with employees. Trained new employees and delegated daily tasks and responsibilities. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Monitored food preparation, production and plating for quality control. Interpreted management directives, performed daily assignments and completed special projects.