Experience

Lieven de Stad

• Netherlands
• Real Estate
• 1 - 100 Employee

• Administratief medewerkster

  • Oct 2022 - Present



Woonstichting Lieven de Key

• Netherlands
• Real Estate
• 200 - 300 Employee

• Medewerker Woonservice

  • Apr 2020 - Present



Brasil Music Bar

• Amsterdam

• Bartender

  • Oct 2013 - Oct 2019

  - Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed. - Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department. - Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally. - Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum. - Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times. Show less



Woonstichting Lieven de Key

• Netherlands
• Real Estate
• 200 - 300 Employee

• Medewerker Woonservice

  • Jun 2018 - Jul 2019



Simba Sleep

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Experience Advisor NL

  • May 2017 - Nov 2017

  - Provide a first class service to our customers via Inbound/outbound calls, email, live chat and social media. - Manage customer orders through to delivery, ensuring SLA agreements are met and escalate where necessary. - Handle and personally resolve customer issues. - Multitask several enquires at once and use various computer systems and programs. - Keep a detailed record of all customer interactions including comments and actions taken. - Meet KPI’s and carry out tasks to a company standard using our unique tone of voice. - Follow guidelines and policies, both internal and relating to data protection and fraud prevention. - Work alongside all stakeholders to keep up to date with new product launches and business changes. - Outbound sales Show less



Trigion

• Netherlands
• Security and Investigations
• 700 & Above Employee

• Region receptionist

  • Sep 2016 - Apr 2017

  - Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering screening and forwarding incoming phone calls - Receiving and sorting daily mail - Flexible for various companies. - Multitasking and applying your stress management skills. - Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering screening and forwarding incoming phone calls - Receiving and sorting daily mail - Flexible for various companies. - Multitasking and applying your stress management skills.



MediaCompetence

• Amsterdam en omgeving, Nederland

• Customer Advisor

  • Jun 2015 - Aug 2016

  - Attracts potential customers by answering product and service questions; suggesting information about other products and services. - Opens customer accounts by recording account information. - Maintains customer records by updating account information. - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less



Certin credit management

• Haarlem en omgeving, Nederland

• Debtor management / Telecollect

  • Mar 2015 - May 2015

  - Contact debtors and implement repayment schedules and terms. - Assist the company to take legal action against debtors by providing necessary information. - Maintain security and confidentiality of company and customer information. - Follow legal requirements during debt collections to avoid legal issues. - Perform various Debt Collector administrative duties. - Contact debtors and implement repayment schedules and terms. - Assist the company to take legal action against debtors by providing necessary information. - Maintain security and confidentiality of company and customer information. - Follow legal requirements during debt collections to avoid legal issues. - Perform various Debt Collector administrative duties.